Subscription Management Specialist ID66278

AgileEngine•Baltimore, MD

4d•Hybrid

About The Position

We are looking for a Subscription Management Specialist to own end-to-end subscription lifecycle operations — from offer configuration and billing to renewals and cancellations — within a large-scale SaaS environment. You will work across platforms like Zuora, Recurly, or Chargebee, partnering with Product, Finance, and Engineering teams to ensure billing accuracy and revenue recognition compliance.

Requirements

4+ years of experience working in Subscription Management, Order-to-Cash, Revenue Operations, or related functions within a technology, SaaS, or marketplace company;
Deep functional knowledge of subscription lifecycle processes including offer and plan configuration, subscription activation, billing and collections, entitlement management, renewals, upgrades, downgrades, and cancellations;
Hands-on experience with subscription and billing platforms such as Zuora, Recurly, Chargebee, Stripe Billing, Salesforce CPQ, or similar enterprise subscription management solutions;
Strong understanding of subscription billing models including flat-rate, tiered, usage-based or metered, and hybrid pricing structures;
Familiarity with revenue recognition principles such as ASC 606 and understanding of how subscription lifecycle events impact revenue schedules;
Experience working in highly cross-functional environments alongside Product, Engineering, Finance, and Operations stakeholders;
Strong analytical and problem-solving skills with the ability to map complex business processes into scalable operational solutions;
Comfort working with data and validating subscription and billing records to support reconciliation, troubleshooting, and reporting activities;
Strong written and verbal communication skills with the ability to influence both business and technical stakeholders;
Upper-intermediate English level.

Nice To Haves

Experience working in high-volume marketplace or e-commerce subscription environments;
Familiarity with ERP systems such as Workday, NetSuite, or SAP and their integration with subscription platforms;
Knowledge of payment processing ecosystems, including payment gateways, PCI compliance, and payment method management;
Experience with subscription analytics, churn analysis, cohort analysis, or customer lifetime value modeling;
Background in operational excellence or process improvement methodologies such as Lean or Six Sigma.

Responsibilities

Act as a subject-matter expert for subscription lifecycle management and recurring revenue operations;
Support and optimize end-to-end subscription processes including offer and plan configuration, activation, billing, collections, entitlement management, renewals, upgrades, downgrades, and cancellations;
Collaborate cross-functionally with Product, Engineering, Finance, Financial Systems, and Operations teams to improve scalability, compliance, and operational efficiency;
Translate complex business workflows into clear functional requirements, process documentation, and operational procedures;
Partner with technical teams to support integrations between subscription platforms, ERP systems, CRM systems, and internal tools;
Validate subscription, billing, and revenue data to support troubleshooting, reconciliations, reporting, and operational audits;
Analyze operational issues and recommend process improvements across the Quote-to-Cash ecosystem;
Ensure subscription and billing events are aligned with revenue recognition requirements and downstream financial reporting processes;
Contribute to process standardization, automation initiatives, and operational best practices;
Support initiatives related to pricing models, product packaging, renewals, and customer lifecycle operations.