Subscription Account Manager - Federal

Nutanix • Durham, NC

5d • Hybrid

About The Position

Subscription Account Manager Hungry, Humble, Honest, with Heart. The Opportunity Are you hungry, humble, honest, with heart? Do you have a passion for Enterprise Cloud Technology and a vision for the future of business? If so, join Nutanix as a Subscription Account Manager and be part of a dynamic team that delivers exceptional customer service, improves retention, and drives revenue growth. About the Team At Nutanix, the Subscription Account Management team based in Raleigh-Durham embodies a collaborative and dynamic work culture. The team is made up of talented individuals who are passionate about delivering exceptional service to our customers. With a focus on teamwork and shared success, the Subscription Account Management team thrives in an environment that values collaboration and innovation. Despite being mostly based in Raleigh-Durham, the team works seamlessly across locations, leveraging technology to stay connected and deliver outstanding results. You will report to the Manager, Subscription Account Management who is dedicated to providing mentorship and guidance to help you excel in your role. As part of a hybrid work setup, you will have the flexibility to work remotely somedays, with just three days required in the office to engage with your colleagues and collaborate on projects. This balance allows for a mix of independent work and team interaction, ensuring that you can focus on delivering top-notch service to our customers while also enjoying a flexible work environment.

Requirements

• 5-8 years of software sales and customer adoption experience
• US Federal sales experience
• Successful track record with renewal and recurring revenue model
• Ability to connect customers' business objectives with technology solutions
• Strong communication, prioritization, and time management skills
• Bachelor's degree or equivalent
• Ability to drive customer success and improvement
• Collaborative and strategic mindset

Nice To Haves

• Knowledge of virtualization, storage, servers, Cloud, and networking preferred

Responsibilities

• Deliver exceptional account management and improve customer retention and subscription renewals
• Advise customers on maximizing the value of Nutanix solutions
• Work closely with regional sales organization and Renewal Quote Representatives to maximize renewal revenue and rate
• Collaborate with Field Sales Account Managers and Systems Engineers to focus on adoption and utilization of portfolio
• Develop strong relationships with customers and drive the design of tailored optimization plans
• Maintain consistent client-facing activities to increase product adoption and deliver value
• Present business reviews and drive customer conversations surrounding adoption and license expiration
• Develop strategic long-term plans with customers and manage adoption and implementation
• Coordinate resolution of post-sale implementation issues with Engineering and Services team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees