On-Site Subscriber Technical Administrator & Preventative Maintenance Specialist

Motorola Solutions•Florida, US Offsite, FL

9d•$75,000 - $90,000•Onsite

About The Position

This dedicated on-site role serves as a Subscriber Technical Administrator & Preventative Maintenance Specialist. Act as the primary technical liaison between the Miami-Dade Corrections and Rehabilitation Department (MDCR) and Motorola Solutions. Based full-time out of MDCR facilities in the Miami-Dade area, the standard work schedule is Monday through Friday, 8:00 AM to 5:00 PM. The core objective of this position is to provide technical leadership, administrative oversight, and hands-on maintenance to ensure that the customer's mission-critical radio fleets operate at peak performance.

Requirements

Must reside in Southern Florida near Miami-Dade County. Candidates MUST live within a 50 mile radius due to customer expectations
Must be a U.S. citizen capable of obtaining government contract security clearances
Possess a valid driver’s license with no traffic violations
3+ years of experience in fields such as LMR, RF Systems, Wired/Wireless Communications, IT/Network Administration, Public Safety, or Military experience
Strong familiarity with Motorola digital and analog equipment, P25 Systems, networking equipment, and MS Office/Google Suite applications
ETA certification is required within 6 months of hire
Must be a U.S. citizen with the ability to obtain necessary security clearance as required by our government contracts
3+ years of experience in one of the following: LMR, RF Systems, Radio Frequency, Radio Communications, System Administration, Wired/Wireless Communication Systems, Networking Equipment, IT, IT Systems, Zone Core, ASTRO Networking, Subscribers, Preventative Maintenance, Dispatch, Telecommunications, Public Safety, Networking equipment or Military experience

Nice To Haves

CompTIA Network+ and/or CCNA certifications are highly preferred

Responsibilities

Act as the expert liaison connecting MDCR with Motorola’s internal teams, including Centralized Managed Support Operations (CMSO), Sales, Engineering, and Customer Service
Troubleshoot, diagnose, triage, and track service request tickets through to resolution
Quickly solve customer problems in high-pressure situations while helping MDCR assess and assign proper priority levels for system incidents
Manage highly technical fleets including APX N70, APX Next portable, and APX6500/8500 mobile radios
Coordinate and perform an annual preventative maintenance schedule encompassing physical inspections, software health checks, and frequency tuning
Perform basic hardware troubleshooting for external radio defects and manage the Return Merchandise Authorization (RMA) process to utilize advanced replacements and minimize downtime
Support Sierra Wireless XR80 Vehicular Modems by running configuration updates and swapping out units with spares
Develop custom programming and code-plugs using cloud-based tools included in the customer's annual services, such as RadioCentral, SmartConnect, SmartMapping, SmartMessaging, SmartLocate, and SmartProgramming
Accurately update subscriber information in the Motorola ASTRO Core Provisioning Manager to prevent data duplication
Maintain a comprehensive tracker of all subscriber units, antennas, and batteries to monitor their service life and eligibility for replacement
Adhere strictly to MDCR’s required change management procedures before initiating any configuration changes
Administer necessary training for end-users and administrators via a Learning Management System
Provide the customer with regular status updates regarding the overall health of the fleet, pending software updates, and repair turnaround times