Subrogation Claim Support Assistant II

AAA-The Auto Club Group

6d • Remote

About The Position

Provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes, and the organization and workflow for one or more Claims lines of business and one or more claim systems. Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources. Receive inbound and make outbound customer phone calls to resolve claims needs. Review claim documents for accuracy and determine the next action within the process. Train less senior staff members in departmental process and procedures. May be assigned tasks normally handled by the lower-level staff when necessary. Additional Responsibilities within Subrogation Operations include, but are not limited to: Research and verify insurance on newly referred subrogation claim for claim handlers including both personal and commercial lines of business for both APD and Casualty Manage diary gather proofs and assist with Collection Vendor referrals Process collection recoveries and reports Pay expense invoices Research unidentified checks Issue deductibles when applicable Run searches as instructed by claim handlers.

Requirements

• High School Diploma or equivalent OR Three years of experience in processing, customer service or business administration
• Experience in: Working with P.C. software applications
• Maintaining accurate files and records
• Identification, investigation, and resolution of complex problems
• Processing transactions and posting to appropriate accounts
• Organizing and prioritizing multiple tasks
• Communicating effectively (oral and written)
• Using automated processing and computer systems
• Gathering data and preparing reports
• Auditing records, products, and computer files
• Compose routine correspondence including letters and memos
• Knowledge of: Claim processing functions
• Claim processing system
• Claim processing policy and procedures
• Data processing techniques
• Techniques used to audit data
• Skills and Ability to: Successfully complete General Claims Training

Nice To Haves

• One or more years of customer service experience
• Call center or queue calling experience a plus
• Experience working within an insurance or claims processing environment a plus
• Knowledge of subrogation claims a plus
• Adjuster's license in home state preferred, but not required

Responsibilities

• Provide support to the Claims department by completing functions that require an advanced understanding of concepts, processes and the organization and workflow for one or more Claims lines of business and one or more claim systems.
• Work independently with limited supervision to complete functions that may require analysis, research, calculations, or the synthesis of information from multiple sources.
• Receive inbound and make outbound customer phone calls to resolve claims needs.
• Review claim documents for accuracy and determine the next action within the process.
• Train less senior staff members in departmental process and procedures.
• May be assigned tasks normally handled by the lower-level staff when necessary.
• Research and verify insurance on newly referred subrogation claim for claim handlers including both personal and commercial lines of business for both APD and Casualty
• Manage diary gather proofs and assist with Collection Vendor referrals
• Process collection recoveries and reports
• Pay expense invoices
• Research unidentified checks
• Issue deductibles when applicable
• Run searches as instructed by claim handlers

Benefits

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED