Subject Matter Expert (SME)-Operations
About The Position
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The Subject Matter Expert (SME) is responsible to collaborate with assigned class Trainer/Vendor and UHC support in accordance with the classroom job responsibilities. The SME will actively be engaged in class participation and/or activities needed to assist and motivate agents in their role.
Requirements
- Must be prior season returner Agents, must go through wave 0 or new hire training prior to supporting the training classroom.
- Supervisor/Coach, must go through wave 0 or new hire training prior to supporting the training classroom.
- Trainers
- High School Diploma or equivalent
- Active resident Health Insurance Producer License
- Previous experience as a licensed sales agent handling inbound or outbound sales calls
- Must obtain and maintain non-resident licenses as needed: AL, AZ, CA, FL, GA, IL, MO, NJ, NY, NC, OH, PA, TX, VA, WA
- Must successfully complete a Simulated Call Assessment facilitated by a Vendor Lead or SME before being assigned to a team
- Required to attend all initial and refresher training sessions assigned to sales agents
Nice To Haves
- Experience coaching or mentoring others in a sales environment is a plus
Responsibilities
- Set up and invite Participants to team chats for learners, Trainers, and SMEs in Training Channel
- Update daily attendance tracker
- Monitor learner's login to Genesys/Pulse-Not Ready codes
- Participate and observe in Simulated Practices and fishbowls
- Observe and document agent/learner behavior
- Submit daily Recap to Vendor/UHC support
- Assist/troubleshoot learners with system issues
- Proactively identifying and assisting as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
