Stylist

Richemont • New York, NY

12d • Onsite

About The Position

A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family. They are a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.

Requirements

• Must be eligible to work in the specified country
• Must be able to work flexible hours, including evenings, weekends, and holidays
• Must be able to stand and walk for extended periods
• Must be able to lift and move merchandise up to 25 pounds
• Must have a high school diploma or equivalent
• Must have at least 2 years of experience in luxury retail sales
• Must have excellent communication and interpersonal skills
• Must have a strong understanding of luxury fashion and trends
• Must be proficient in Microsoft Office Suite and CRM software

Nice To Haves

• Bachelor's degree in Fashion Merchandising, Marketing, or a related field
• Experience with clienteling and building long-term customer relationships
• Knowledge of multiple languages

Responsibilities

• Delivers exceptional customer service and takes pride in developing long-term relationships
• Is aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and in particular, the VVICs and VICs they handle
• Has the ability to offer excellent customer service and delivers strong business performance
• Uses all omnichannel services available to grow sales
• Is aware of store and individual sales and KPIS targets and actively engages in all actions to reach them
• Actively completes trainings and participates in all commercial activities set by the SM/ASM /HO
• Consistently works to achieve given sales, KPIs and CRM targets
• Is aware of local trading environment and competitors’ activities
• Ensures impeccable store environment, BOH, and grooming at any time of the day and supports colleagues and managers
• Proactively informs SM/ASM of any structural repair needed in store to always ensure a luxurious environment
• Implements all guidelines related to store and BOH management and participates in inventories
• Supports after sales clients and follows up to ensure impeccable after sales service
• Complies with established Richemont policies and standards

Benefits

• Medical, dental, and vision programs
• Health savings and flexible spending accounts
• Life insurance
• Disability benefits
• 401(k) with employer match
• Paid time off
• Wellness reimbursement benefit
• Employee assistance program
• Volunteer days off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED