CAREER FAIR AT OAKRIDGE PARK - Style Advisors, Luxury Footwear Specialists, Sales Leaders, & Tailors

Harry Rosen • Vancouver, BC

1d • CA$85,000 - CA$90,000 • Onsite

About The Position

Harry Rosen is a proudly Canadian, family-owned retailer of fine quality menswear with store locations across the nation. Specializing in luxury menswear for over 70 years, we have been officially recognized as one of Canada’s Best Managed Companies. We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. We are currently looking for experienced Style Advisors (Sales Associates), Luxury Footwear Specialists, Sales Leaders and Tailors who have a track record of creating exceptional client experiences and productivity/sales results.

Requirements

• A minimum of 2 years of retail sales experience preferably in a luxury environment
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in these areas of the retail industry is preferred.
• A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store.
• The desire to participate in the many training initiatives we offer and the ability to incorporate the skills acquired through those programs into your daily activities
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.
• The ability to work effectively as part of a team
• A minimum of 2 years of retail sales experience preferably in a luxury environment, footwear or store/department leadership
• 4+ years of retail experience with senior leadership capacity in managing a store
• A focus on driving long-term customer loyalty and conversion by training team on elevating both the in-store and online customer experience)
• A Track record of improving all sales related KPIs within a retail store or department, through the conception and execution of sales strategies through the sales team
• Experience in coaching, educating and developing a sales team, inspiring and improving both high impact performers and struggling performers.
• Demonstrated interest and ability to develop others (with a proven track record of documented coaching and development as well as performance improvement plans that have resulted in tangible improvements)
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in the retail industry is preferred.
• Strong business acumen in luxury retail and a keen understanding of how to execute business plans and company initiatives, individually and through one’s team
• A welcoming and inclusive mindset, and a passion for emulating and upholding our core values
• 2-3 years of knowledge and expertise in tailoring of luxury menswear garments including jackets, pants and shirts
• Ability to use and maintain a variety of industrial sewing machines and pressers with 5 or more years of experience

Nice To Haves

• Experience in these areas of the retail industry is preferred.
• Experience in these areas of the retail industry is preferred.

Responsibilities

• Personal Sales and Holistic Selling in-store, building relationships with your customers and creating repeat clientele
• Demonstrating an interest in fashion, menswear, and luxury
• Educating clients on the features and benefits of our Sartoria Loyalty program
• Participating in Merchandising activities and store maintenance.
• Utilizing the resources provided to conduct new business driving measures and following up with your existing clientele on all aspects of their current needs (i.e., alterations, fittings, dedicated appointments, etc.)
• Preparing for each appointment and client meeting by strategizing what merchandise to present and creating the opportunity for add-on sales.
• Lead by Example, focus on the achievement of sales goals within the shoe department
• Promote footwear collection, reinforcing the different lifestyle components
• Delivering product knowledge training to Advisors, develop taste level and brand image
• Communicate with buying and visual teams to ensure the product inventory and spirit of the brand is represented
• Participation and coordination of Trunk Shows
• A focus for inspiring repeat exceptional customer experiences both online and in-store through consistent training
• Demonstrated interest and ability to develop others
• A leader focused on team building to the achievement of financial goals
• Drive Sales
• Ensure KPI’s and top line sales goals are consistently achieved and exceeded
• Assist the Store Leader with execution of Company strategy and sales driving initiatives
• Analyze sales and performance data to identify and maximize sales opportunities, new client acquisition and retention.
• Manage relevant non-controllable store expenses (payroll, supplies, security, etc.) and ensure budget efficiency.
• Champion digital sales tools and resources, and achieve digital sales goals
• Plan effective schedules and assist with resource deployment to maximize productivity
• Manage selling costs
• Act as a partner for performance and drive sales growth by actively participating in the sales process
• Champion the Customer Experience
• Deliver consistently exceptional customer experience and in-store environment
• Nurture the Relationship Based selling culture and ensure clientele development standards are prevalent in the store
• Partner with buyers, communicating constructive product/brand feedback, observations and merchandise needs
• Serve as a primary point of contact for client issues and resolutions.
• Operational Leadership
• Maintain adherence to health & safety, and LP protocols to protect company assets and stakeholders.
• Oversee the planning and execution of trunk shows, events, and promotions, coordinating with buying/marketing and visual partners.
• Generate ideas and propose strategies to maximize sales opportunities for Events
• Develop and maintain vendor relationships
• Oversee the store meeting and planning calendars
• Training & Development
• Ensure all mandatory training topics and learning campaigns are being consumed, completed in a timely manner and retained
• Ensure that all Onboarding guidelines and best practices are followed to ensure new hire success and retention
• Identify skills gaps and coaching needs of Sellers and Coaches and execute strategies that will elevate their skills to drive sales and build clientele
• Manage the content, preparation and delivery of PK sessions on a regular basis and ensure that all Associates are present, informed and well versed in the intended messaging.
• In collaboration with the Marketing team, organize volunteer Champions to promote Fashion Friday content and lead huddles and team activities to educate and energize teams.
• Oversee sales technology usage and ensure team proficiency in these tools
• Leadership
• Attract, hire and retain the Coaching team and Sellers
• Provide on-the-floor coaching and ensure Coaches consistently guide Associates to enhance the client experience and drive sales growth in line with selling principles.
• Drive high-performing teams through SMART goals and accountability
• Identify and nurture high-potential team members for future leadership roles.
• Provide ongoing coaching and one-on-one meetings and conduct regular Assessments (Spring & Fall).
• Achieve strong employee engagement and continuously improve NPS metrics.
• Lead by demonstrating company Core Values.
• 2-3 years of knowledge and expertise in tailoring of luxury menswear garments including jackets, pants and shirts
• Ability to use and maintain a variety of industrial sewing machines and pressers with 5 or more years of experience
• Your focus on providing exceptional support and service, leading to customer satisfaction and loyalty
• A goal achiever; working individually and as part of a team to achieve store success.

Benefits

• Competitive earnings
• Opportunities to additionally earn monthly and annual Team bonuses
• Best in industry discounts and special purchase opportunities
• A comprehensive flexible benefits package
• Pension and Group RRSP Programs that grow with you
• A modern, digitally advanced workplace
• A coach committed to supporting the achievement of your personal career goals
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council
• An employer that values internal growth and promotion and is committed to succession planning for your future

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed