Study Away and Exchange Program Manager

University of Redlands•Redlands, CA

1d•Onsite

About The Position

The Program Manager is responsible for leading and managing the College of Arts and Sciences’ undergraduate and graduate study away and inbound exchange programs. This role encompasses comprehensive oversight of student advising, event and program coordination, application system management, student worker supervision, and partnership development. With a strong focus on student engagement, global learning, and operational efficiency, the Program Manager ensures a seamless experience for both outbound and inbound students while enhancing the visibility and impact of international education initiatives at the university.

Requirements

High School diploma or GED
Two years of additional course work in related fields such as business, secretarial, computer software/word processing and spreadsheet programs
Experience in coordinating programs and events.
At least two (2) years of experience working with young adults and students in an educational setting is strongly preferred.
Previous experience in student advising, counseling, student involvement & leadership, or teaching is strongly preferred.
A valid California Class “C” driver’s license must be obtained within ten (10) days of appointment (in accordance with CA Vehicle Code 12505c).
Proficient in Microsoft Office, data systems, and social media tools.
Possess strong administrative skills; organized and can work under moderate pressure and can manage multiple tasks concurrently in a deadline-driven environment.
Proven ability to successfully build relationships and collaborate across a complex institution and to collaborate with and mobilize others (staff, faculty, and students) to achieve shared goals.
Ability to work independently with a strong sense of initiative.
Communicate effectively and follow instructions, both verbally and in writing.
Aptitude to learn new and evolving technology and recommend ways to improve
Proficiency in Microsoft Office software including Excel, Word, PowerPoint, and Outlook.
Ability to recommend appropriate courses of action within established guidelines.
Ability to foster strong, positive relationships and align both internal and external resources to achieve university objectives.
Ability to exercise discretion and work with confidentiality.
Must be able to competently interact with a culturally and ethnically diverse population of students, faculty, and staff.

Nice To Haves

Experience with F-1 or J-1 visa processes and U.S. immigration compliance.
Previous use of Terra Dotta and/or SEVIS for program or student management.
Ability to analyze program data and generate actionable insights.
Demonstrated leadership in student-centered program development or advising initiatives.
Bachelor degree preferred in related field.

Responsibilities

Serve as the primary advisor for all CAS and Woodbury undergraduate students pursuing study away programs, providing guidance on program selection, application processes, academic planning, and funding opportunities.
Lead all advising appointments, workshops, and classroom presentations to promote study away opportunities.
Manage all aspects of the May Term Travel (MTT) Grant process — from application design to grant issuance and reporting.
Coordinate visa logistics for the Salzburg program in collaboration with students and consular officials.
Oversee the advising, training, and selection process for all internal and external study away scholarships.
Lead the end-to-end management of the Terra Dotta platform, including application setup, maintenance, portal updates, and workflow improvements.
Manage all partner relations with exchange institutions, direct-enroll universities, and third-party program providers, including application processing, partner updates, and communications.
iNext Management from enrollment to billing to communications with iNext
Oversee the Student Ambassador Program, including recruitment, training, scheduling, and performance oversight.
Manage all incoming J-1 exchange student applications, communications, pre-arrival processes, and orientations.
Coordinate the issuance of DS-2019s, maintain SEVIS records, and serve as an Alternate Responsible Officer (ARO) in compliance with federal regulations.
Plan and execute all study away events from start to finish — including fairs, info sessions, scholarship workshops, grant panels, orientations, and partner visits.
Collaborate with marketing and student ambassadors to develop and schedule social media and promotional content.
Represent the office in student-facing and campus-wide presentations, including academic classes and orientation sessions.
Ensure timely, accurate updates to the website and digital materials to reflect current programs, application timelines, and student resources.
Supervise, train, and evaluate student workers, ensuring consistent administrative and event support.
Manage program budgets for study away, May Term Travel courses, and faculty travel, including expense tracking, reimbursements, and financial reporting.
Collaborate with faculty on May Term Travel course planning, budgeting, and implementation.
Manage all aspects of incoming exchange student onboarding — from admissions and housing to advising and course registration — in collaboration with internal departments.
Maintain regular communication with international exchange partners and coordinate all inbound student logistics.
Complete and submit Fact Sheets, request transcripts, and manage program evaluations for outbound and inbound students.