Studio Sales Manager

Chapter Aesthetic Studio•Fargo, ND

1d•Onsite

About The Position

Our Fargo studio is growing, and we are adding a Studio Sales Manager to help support our guest experience team. This position is responsible for driving studio revenue performance and leading a high-performing sales team. This is a hands-on leadership role that includes direct involvement of the guest journey playing a pivotal role in guest consultations by performing scans and needs assessments and earning a “yes” from the guest during a visit. This role operates in close partnership with the Studio Director, who leads overall budget achievement and holds ultimate responsibility for Studio performance. The Studio Sales Manager is accountable for the sales performance of the Guest Service Sales Specialists, ensuring alignment between sales execution resulting in package sales, membership conversion, and financing applications.

Requirements

2-3 years of leadership experience in sales, aesthetics, retail, hospitality, wellness, or a service-based environment
Proven success driving revenue growth and leading high-performing teams
Strong consultative sales and relationship-building skills
Excellent communication, leadership, and organizational abilities
Experience with CRM systems, scheduling, and operational management preferred
Passion for aesthetics, wellness, and delivering exceptional guest experiences

Responsibilities

Promote long-term guest satisfaction and engagement that results in studio success through driving package sales, membership conversion, and Yes Today.
Support Studio Director with outreach efforts to lapsed guests, promotional opportunities, outstanding membership credits, etc.
Work in partnership with the Studio Director to identify underperforming metrics and develop strategies that drive top-line sales growth
Work with Studio Director and Operations Manager to create in-studio promotions to sell through overstocked items, products close to expiry, etc.
Coordinate sales and product training efforts to support improved team performance
Create internal contests to drive team results
Manage Alle to mine for guest recall or promotional opportunities that drive topline sales
Manage the Wendy column to ensure it is always readily available.
Appointment book oversight – mining for efficiencies, opportunities, etc.
Plan and execute in-studio events that deliver on ideal guest outcomes and sales goals
Drive RSVP’s and attendance
Collaborate with Studio Director and Operations Manager to create experience stations, effective sales verbiage, B&A’s, etc.
Initiate business to business relationships and co-events
Create quarterly Guest Care Coordinator schedule under the direction and approval of the Studio Director
Support exceptional guest experience by coaching and developing Guest Care Coordinators to proper CARES execution, initiating studio tours, allowing new guests to feel welcomed and comfortable in the studio
Perform consults, skin analysis, and effective needs assessments
Perform strong hand-offs with clinical providers to ensure seamless communication on findings, guest goals, and latent needs
Treat sheet distribution includes introduction to payment options and engagement in QR Code
Partner with clinical providers in treatment rooms to effectively explain payment plans to drive guest engagement and superior studio performance
Own guest service introduction to financing, pre-appointment financing links, appropriate verbiage, and effective explanation of benefits and financial breakdown
Daily leadership, oversight, and development of Guest Care Coordinators
Execute monthly 1:1’s in partnership with Studio Director
Recruit, train, and develop high performing team focused on sales excellence and guest experience
Foster a positive, accountable, and results-driven team culture
Address performance gaps proactively while recognizing and developing top talent