Studio Manager, Downtown Boston

B/SPOKE Studios•Boston, MA

2d•Hybrid

About The Position

The Studio Manager, Downtown Boston is a full-time leadership position. As the Studio Manager, you'll play a pivotal role in leading and managing the daily operations of B/SPOKE Downtown Boston location. You will focus on ensuring the studio's smooth operation, exceptional customer experience, adherence to brand standards and managing a high-performance team while maintaining a positive team culture.

Requirements

Minimum shift hours/week: 20 hours/week (shift responsibilities may vary based upon studio needs).
Flexible work schedule, with the expectation to be in the studio ~80% of the time.
Availability for weekday shifts (AM/Noon/PM), weekends, and holidays including support with weekend/holiday on-call schedule

Responsibilities

Assist in recruiting, training, and developing front desk staff, ensuring they are knowledgeable, motivated, and solution-oriented.
Foster a culture of teamwork, feedback, and continuous growth.
Assist in conducting quarterly syncs and providing regular feedback to the front desk team to support their development and growth.
Oversee staff scheduling, including coordination of monthly fixed schedules and shift swaps.
Act as a leader and liaison within the team, aligning them with the company mission, goals, and initiatives.
Foster a positive and supportive team culture.
Handle tasks related to retail management, including receiving, sorting, tagging, and distribution of merchandise.
Monitor online orders and manage the Shopify platform.
Oversee front desk staff payroll, reviewing, auditing, and approving bi-weekly.
Support implementing sales and marketing strategies to acquire and retain new customers, including targeted client outreach.
Help maintain a welcoming and inclusive environment for clients.
Address client inquiries, complaints, and issues promptly and professionally, ensuring their satisfaction and loyalty.
Ensure the studio is clean, well-maintained, and supplied with necessary equipment.
Process implementation and accountability
Safety equipment maintenance & inventory
Audio diagnostics & maintenance
Cleaning Schedules and Cleaning Team Management
Equipment diagnostics
Inventory/Supply ordering, planning & organization
Help track and analyze key metrics related to studio performance, client engagement, and marketing efforts.
Assist in creating regular reports to provide insights into the effectiveness of various initiatives.
Aid in tracking revenue, managing budgets, and reporting financial performance to senior leadership.
Assist in identifying opportunities to improve profitability and efficiency.
Active participation in the B/SPOKE Brand (e.g., regularly taking classes and participating in internal and external events)