Studio Manager

Biltmore Village•Asheville, NC

12d•Onsite

About The Position

We are looking for a motivated, results-driven Studio Manager to lead our HOTWORX Asheville team. This position is primarily focused on managing and developing employees, tracking sales and membership performance, and creating accountability around measurable goals. We are looking for a hands-on leader who enjoys coaching people, monitoring performance, and helping a team consistently improve. The Studio Manager is expected to work approximately 35 hours per week and will be compensated at an hourly rate of $18–$22 per hour, based on experience, plus commissions.

Requirements

Experience managing, coaching, or leading employees
Comfortable holding people accountable and having direct performance conversations
Sales experience and understands lead conversion and closing
Comfortable reviewing performance statistics and using data to improve results
Comfortable with social media platforms
Motivated by measurable goals
Organized, dependable, and punctual
Can balance being a supportive leader with maintaining clear expectations
Proactive and able to identify performance issues and opportunities for improvement
Strong work ethic and leads by example

Nice To Haves

The Studio Manager does not need to be a professional content creator, but should be comfortable using social media, creating basic photo and video content, and ensuring that posting responsibilities are completed consistently.

Responsibilities

Recruit, interview, train, and onboard employees as needed
Create and maintain employee schedules
Conduct regular staff meetings and training sessions
Ensure employees complete required training and certifications
Clearly communicate expectations, responsibilities, and performance standards
Provide regular coaching, feedback, and development
Monitor employee attendance, punctuality, productivity, and performance
Hold employees accountable for completing assigned responsibilities and meeting expectations
Conduct performance evaluations and address performance concerns when necessary
Create a positive, motivated, and accountable team environment
Develop action plans when employee performance is not meeting expectations
Monitor individual employee sales performance
Monitor new memberships and net membership growth
Monitor progress toward studio membership goals
Monitor lead follow-up activity
Monitor guest appointments and conversions
Monitor closing percentages
Monitor individual and team sales goals
Monitor employee prospecting and follow-up activity
Monitor cancellations and membership trends affecting growth
Use performance data to identify opportunities, recognize areas where employees need additional coaching, and implement action plans to improve performance.
Set and communicate individual and team goals
Ensure employees consistently follow up with prospective members
Monitor sales activity and closing percentages
Coach employees on tours, sales conversations, objection handling, follow-up, and closing
Regularly review employee performance and progress toward goals
Create action plans when goals are not being met
Keep employees informed about their individual performance and team progress
Maintain a culture of accountability, urgency, and follow-through
Motivate and develop employees to consistently improve results
Communicate studio and team performance with ownership
Create and maintain a social media content plan in collaboration with ownership and/or the team
Ensure consistent content is posted across assigned social media platforms
Create, capture, or coordinate photos and videos that highlight the studio, members, workouts, promotions, products, and team
Delegate and coordinate content responsibilities among employees when appropriate
Review content performance and identify opportunities to improve engagement and reach
Ensure social media content is consistent with the HOTWORX brand while also helping showcase the personality and culture of the Asheville studio
Promote current offers, events, membership opportunities, and other studio initiatives through social media
Encourage team participation in creating relevant and engaging content