Studio Manager (Part-Time)

MonmouthFlow • Shrewsbury, NJ

1d • Onsite

About The Position

The Studio Manager is a hands-on, in-studio sales and service role and the face of MonmouthFlow for guests who visit, call, or book during their shift. The role focuses on converting first-time visitors into recurring members while maintaining the studio’s member-experience standards and daily operating procedures. This is not a General Manager position: the Studio Manager does not supervise staff, set budgets, or own marketing strategy. Matters outside established standards are escalated to the Owner. Strong performers may take on additional responsibilities as the studio grows.

MonmouthFlow is an independent, founder-led yoga and wellness studio in Shrewsbury. Its classes range from heated Vinyasa and power sculpt to restorative and gentle flow, combining mindful movement, breathwork, and strength.

The position is on-site at 100 Shrewsbury Plaza, Shrewsbury, New Jersey. It is a part-time, hourly, non-exempt W-2 role for 15–25 hours per week, with early morning, evening, and weekend shifts required. The pay range is $19.00–$21.00 per hour, paid bi-weekly, with a monthly performance bonus tied to new memberships sold and studio membership goals. The role has one to two openings.

Requirements

• At least 2 years of experience in sales, front-desk, hospitality, or member-services roles.
• A track record of closing sales and following up on leads against weekly and monthly goals.
• Confident, warm communication in person, by phone, and in writing, with solid grammar and spelling.
• Comfort with studio software such as Arketa or Mindbody, Google Workspace, and a POS system, and ability to learn new tools quickly.
• Organization, punctuality, reliability, and attention to detail in sales entry and cash handling.
• Ability to remain calm and professional with upset guests and recognize when to escalate.
• Trustworthiness in handling confidential member and business information.
• Availability for early morning, evening, and weekend shifts, including holiday-season and event peaks.
• Reliable transportation for occasional local events in Monmouth County.

Nice To Haves

• Boutique fitness or wellness studio experience.
• A personal yoga practice or 200-hour yoga teacher certification.
• CPR/First Aid certification.
• Social media or content-capture experience.

Responsibilities

• Greet first-time guests, give studio tours, and explain introductory offers and membership options before and after class.
• Present and close sales of memberships and class packs to intro and drop-in guests in person, by phone, and by email.
• Follow up with first-time visitors and introductory-offer holders within 48 hours and again before offer expiration, using studio scripts and Arketa.
• Work assigned lead lists, including expiring introductory offers, lapsed members, and drop-in-only guests.
• Accurately process sales of memberships, class packs, private sessions, and retail in Arketa; log lead contacts and outcomes.
• Check in members, manage waitlists and late arrivals, and help keep classes on schedule.
• Build relationships with regular members, notice attendance changes, and flag at-risk members for outreach.
• Answer questions about schedules, billing, freezes, and policies using approved language; escalate cancellation requests, billing disputes, refunds, and conduct concerns to the Owner the same day in writing.
• Collect member feedback and testimonials and share class-experience issues with the Owner.
• Open and close the studio as keyholder using checklists, including lights, heat, music, and security procedures.
• Keep the lobby, studio, restrooms, and props clean, stocked, and ready for classes; complete cleaning logs.
• Answer studio phone, email, and messages during shifts and handle escalations from the front-desk assistant bot.
• Support instructors before and after class, including sub-coverage communication when directed by the Owner.
• Maintain retail displays, receive inventory, and report low stock.
• Complete an end-of-shift report covering sales, lead contacts, issues, and follow-ups.
• Support in-studio events, workshops, and community activations with setup, check-in, and sales.
• Represent MonmouthFlow at occasional local events and partner businesses in Monmouth County.
• Capture simple photo and video content during shifts when requested by the marketing team.

Benefits

• Free MonmouthFlow membership for the employee plus one guest.
• 40% discount on MonmouthFlow-branded apparel and 25% discount on non-branded apparel sold in the studio.
• Paid sick leave under the New Jersey Earned Sick Leave Law.
• Paid Thanksgiving Day and Christmas Day holidays.
• Eligibility for the company profit-sharing plan after one year of service, if offered.
• Monthly performance bonus based on new memberships sold and studio membership goals.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed