Westfield Studio Manager

Glowbar Inc.•Westfield, NJ

4d•Onsite

About The Position

The Studio Manager holds full four-wall accountability—operating as the CEO of their Glowbar studio and taking personal pride in its success. They are ultimately responsible for hitting revenue and membership goals while holding their team accountable to individual performance metrics. A positive, proactive, and pragmatic people leader, the Studio Manager ensures the studio operates at a 10 every single day. They build a people-first culture through consistent coaching, clear communication, and strong accountability, creating an environment where the team and the client experience both thrive. Studio Managers own local field marketing, executing monthly activations that leverage networking and sales to drive growth. They regularly inspect performance across membership metrics, service quality, inventory, and scheduling, maintaining excellence at every level. Above all, the Studio Manager is the glue that holds the studio together. They are the dependable presence their team counts on to model excellence, inspire confidence, and lead the way.

Requirements

3+ years of progressive people management experience in a fast-paced, service-based industry (fitness, hospitality, retail, restaurant, hotel, salon/spa, etc.)
Proven track record of operational and financial success, including driving studio-level margins, disciplined expense management, and overall business growth
Exceptional leadership presence with demonstrated ability to hire, train, coach, and develop high-performing teams that consistently exceed goals
Inspirational and professional management style that balances accountability with empathy, creating a positive and performance-driven culture
Strong business and operational acumen with an understanding of retail/service industry standards, policies, and compliance
Superior communication and interpersonal skills, fostering trust, clarity, and collaboration across employees and clients alike
Obsessed with hospitality excellence, ensuring every client experience reflects best-in-class service
Strategic problem-solver who thrives under pressure, juggling multiple priorities in a dynamic environment while maintaining a high level of professionalism
Passion for leadership, beauty, skincare, and people development, with a growth mindset and eagerness to continuously learn
Flexible availability, including weekends, holidays, and early morning/midday/late evening weekday shifts

Responsibilities

Analyze weekly and monthly performance data to identify trends, gaps, and opportunities for growth
Recruit, interview, and help build a team that reflects Glowbar's values and standards
Onboard and train new team members, setting them up for success from day one
Hold biweekly one-on-ones with team members to support development and alignment
Conduct regular treatment room shadows and assessments to maintain service excellence
Manage studio labor and expenses with an owner's mindset, protecting profitability
Champion the Glowbar brand in your market - build relationships with like-minded local businesses to drive partnerships and lead generation
Keep a pulse on team morale and proactively address friction before it becomes a problem
Create a studio culture so strong that retention speaks for itself
Escalate client concerns quickly and thoughtfully, turning every challenge into a loyalty moment
Ensure all studio compliance standards (safety, cleanliness, and brand) are met without exception
Host and lead studio visits from business partners with professionalism and pride
Step in to cover administrative and direct report responsibilities during periods of open headcount
Own the front desk for one to two full shifts per week, plus daily coverage during lunch breaks, leading by example alongside your team