Studio Manager/ Lead Sales associate

Stretch Zone - 1161

About The Position

Stretch Zone is the nation’s premier assisted stretching brand, focused on improving mobility, reducing pain, and enhancing overall wellness. At our Centreville studio, we are building a high-performance, results-driven team that is passionate about helping clients move and feel better—while delivering exceptional customer experience and strong business results. Position Overview: We are seeking a highly driven, sales-oriented Studio Manager / Lead Sales Associate who thrives in a fast-paced environment and is motivated by results, membership conversions, and revenue growth. This is a hands-on leadership and sales position responsible for: Driving demo-to-membership conversions Owning the full sales pipeline Leading outreach, follow-ups, and booking strategies Ensuring the studio consistently meets and exceeds membership and revenue targets As a Studio Manager, you’ll oversee day-to-day operations, drive membership growth, and help members experience the benefits of practitioner-assisted stretching—all while leading and developing a high-performing team.

Requirements

Proven experience in sales, membership sales, or high-conversion environments (fitness, wellness, retail, or service industry preferred)
Strong ability to close sales and handle objections
Highly motivated, competitive, and results-driven mindset
Excellent communication and interpersonal skills
Ability to multitask and operate in a fast-paced environment
Experience with CRM systems (preferred)
Paid experience managing 2-5 team members.
Retail sales experience (cash handling, KPIs, P&L familiarity).
A genuine passion for health, wellness, and helping others succeed.

Responsibilities

Build g memberships with a strong, consultative sales approach
Achieve and exceed monthly membership sales targets
Identify client needs, address objections, and confidently close sales
Maintain a high demo-to-membership conversion rate (KPI-driven role)
Execute same-day and next-day booking strategies to maximize conversions
Ensure every demo has a clear documented need and follow-up plan
Proactively manage and convert incoming leads (calls, texts, emails, digital ads)
Conduct consistent outreach to new, missed, and lost leads
Maintain rapid response times (within 30 minutes during business hours)
Complete high-volume outreach tasks (calls/texts/emails) daily
Own follow-up cadence until conversion or clear outcome
Oversee daily studio operations and front-of-house experience
Deliver “unreasonable hospitality” to every client interaction
Ensure scheduling is optimized at least 1 week in advance
Monitor team productivity and hold staff accountable to performance expectations
Maintain accurate records in CRM (ClubReady) and ensure DPR completion daily
Track and report on KPIs including:
Demo bookings
Show rate
Conversion rate
Membership sales
Revenue performance
Continuously identify gaps and implement strategies to improve results
Take full ownership of studio sales performance
As members arrive, you greet them by name, check them in, and make sure each person feels comfortable and cared for.
Throughout the day, you lead by example—coaching up to 2 Sales Associates and 2 Stretch practitioners, checking the schedule, answering phones, and following up on missed appointments.
You support the team in meeting membership sales goals by demonstrating how to communicate the value of practitioner-assisted stretching.
Between appointments, you're tracking performance metrics, reviewing KPIs, and ensuring the studio is hitting daily and monthly goals. If a member has a question or concern, you're there to resolve it with professionalism and a personal touch.
Every day, you're building a culture of excellence, accountability, and service.