Studio Lead - Lake Norman

JETSET Pilates•Norman, NC

2d•Onsite

About The Position

JETSET Pilates is hiring a Studio Lead for its Lake Norman studio. The Studio Lead is a hospitality-focused studio ambassador who creates exceptional client experiences, supports instructors, and helps daily operations run smoothly. The role also contributes to community growth by building relationships with clients and recommending memberships and packages suited to their goals. The position combines sales and retention, client service, team support, and studio operations. The Studio Lead welcomes and orients new clients, follows up with prospective and current members, supports sales initiatives and community events, maintains accurate client and sales records, and helps keep the studio clean, organized, and welcoming. The role works in partnership with the General Manager and studio team to support membership, retention, utilization, and revenue goals. The position requires reliable availability for mornings, evenings, weekends, and holidays as business needs require, and the ability to open and close the studio as needed. Compensation, benefits, scheduling expectations, and employment policies may vary by franchise owner. Strong performers may have opportunities to advance into Community Lead, Assistant General Manager, General Manager, or support new studio openings.

Requirements

Experience recommending specific services or products.
Excellent communication and interpersonal skills.
Strong attention to detail and multitasking abilities.
Passion for health, wellness, and helping others.
Ability to thrive in a fast-paced, customer-focused environment.
Proficiency with technology and comfort learning new systems.
Reliable and consistent availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require.
Ability to open and close the studio as needed.
Ability to stand for extended periods.
Ability to lift and carry items up to 30 pounds.
Ability to bend, reach, and move throughout the studio.

Nice To Haves

Previous customer service or front desk experience.

Responsibilities

Build relationships with prospective and current clients, understand their goals, and recommend appropriate memberships or packages.
Communicate the value of the JETSET experience and convert inquiries, introductory offers, and studio visits into memberships.
Follow up with leads and prospective members by phone, text, email, and in person.
Support sales initiatives, promotions, and community events that generate leads and grow membership.
Create personalized client experiences that encourage engagement, satisfaction, and connection to the studio.
Monitor member activity and proactively contact clients who may be disengaging or at risk of canceling.
Partner with the General Manager and studio team to support membership, retention, utilization, and revenue goals.
Maintain accurate and timely lead, sales, and member notes in studio systems.
Greet and check in clients warmly and professionally; answer questions and resolve problems.
Welcome and orient first-time clients to the studio and class experience, anticipate their needs, and follow up after class.
Support instructors before, during, and after class to help ensure a seamless client experience.
Assist management with communicating schedule updates, studio information, and announcements to clients.
Occasionally help cover shifts when teammates are unavailable.
Maintain the cleanliness and organization of the front desk, lobby, and studio.
Answer phones, respond to emails, and promptly process client inquiries.
Accurately process sales, memberships, class packages, and retail transactions.
Maintain accurate client records in booking and CRM systems.
Restock retail inventory as needed.
Support opening and closing duties and follow studio policies and procedures.