Studio Lead - Boerum Hill
About The Position
JETSET Pilates Boerum Hill in Brooklyn is seeking numerous Studio Leads! The Studio Lead is a dynamic team member that provides exceptional service to clients, assists instructors, and creates a friendly and welcoming environment in studio. The position is responsible for assisting with opening duties, re-filling studio supplies and inventory, responding to client emails and phone calls, checking-in and checking-out clients, processing sales and retail transactions, maintaining an organized studio, staying up-to-date on all policies and prices, engaging with clients, and closing duties. The Studio Lead is a part-time to full-time position with shifts available in the morning, afternoons, evenings, and weekends.
Requirements
- Experience working in client-service roles such as concierge, receptionist, restaurants, retail, and hospitality
- Experience working in team environments
- Experience with white glove service or luxury fields
- Highly proficient with computers, tablets, and applications
- Excellent verbal and written communication skills
- Demonstrated ability to multi-task
- Self-Motivated
Responsibilities
- Assist in delivering the ultimate boutique fitness experience to every client, every time
- Provide the highest level of customer service to all clients and visitors upon arrival
- Greet and check-in clients professionally upon arrival
- Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately
- Utilize Axle and Mindbody for lead generation, sales, and scheduling
- Sell memberships and class packages in-person, online, and over the phone
- Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE)
- Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community.
- Promote JETSET in the community through 3-4 tabling or local events each month
- Create content for digital marketing
- Assist in opening and closing duties
- Address client questions, concerns, and feedback promptly and professionally
- Maintain a clean and safe studio
- Process retail sales and restock inventory as needed
Benefits
- BIG discount on Merchandise and Memberships
- Flexible shifts and hours
- Team and community events
- Free classes
- Team Sales Commission Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
