Studio Golf Instructor

PGA Tour Superstore • Knoxville, TN

20h • $20 - $23

About The Position

The Studio Golf Instructor provides world-class customer service, builds lasting customer relationships, and works to achieve performance indicators such as lessons taught, booking percentage, and clinic participation. The instructor grows their business and maintains a full schedule by attracting clients and developing long-term relationships. The position includes delivering golf lessons with instructional technology, organizing clinics and events, creating individualized lesson plans, and monitoring student progress.

The instructor also maintains operational and visual standards in the STUDIO area, keeps equipment and supplies operational, promotes products and services, and maintains knowledge of golf clubs and front-end operations. The role requires customer engagement, organization, accountability, and attention to ethical conduct, safety, and compliance.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Two or more years of golf teaching experience.
• Experience with Trackman, SAM Putt Lab, and club building.

Responsibilities

• Engage with customers and provide world-class service by using PGATSS service behaviors and building lasting relationships.
• Achieve key performance indicators, including lessons taught, booking percentage, and clinic participation.
• Provide golf lessons using technology such as Trackman, SAM Putt Lab, USchedule, and Microsoft Office.
• Grow the instructor's business by attracting new clients, fostering long-term relationships, and keeping the schedule fully booked.
• Organize and execute clinics and events to support community engagement and skill development.
• Develop custom lesson plans tailored to each player's needs and goals.
• Monitor students' improvement, provide constructive feedback, and adjust training methods as needed.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Maintain merchandise standards in the STUDIO area, including simulators, the components drawer, and putting green.
• Ensure STUDIO equipment and supplies are maintained and operational.
• Keep the STUDIO area clean and professionally presented.
• Maintain in-depth product knowledge of golf clubs and explain their features, benefits, and differences to customers.
• Demonstrate ethical conduct and promote safety and compliance across departments.
• Stay current on merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
• Promote products and services and inform and educate customers about available offerings.
• Provide the Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED