Studio Crew, South Beach
About The Position
SoulCycle is a purpose-driven company that aims to redefine health and happiness through a mind-body-soul experience built on community, love, respect, acceptance, and fun. This experience comes to life through the ride, relationships, and unparalleled hospitality, all driven by its people. The company fosters an open, diverse, and inclusive community, empowering individuals and working to create lasting impact and change. The Studio Crew position is a part-time role requiring at least 3 days of availability per week, totaling 20 hours, with at least one of those days being a Saturday or Sunday. All employees are expected to be available for peak holiday shifts. The responsibilities include providing high-level customer service and hospitality, assisting Studio Management with daily tasks, maintaining a positive attitude, supporting instructors with class check-in, working collaboratively with staff, assisting with new hire training, maintaining retail product knowledge, upholding the SoulCycle aesthetic and culture, and performing studio and common area cleaning, including exercise equipment, floors, mirrors, lockers, retail shelves, offices, hallways, bathrooms, and changing rooms. This is not an exhaustive list, and other duties may be assigned.
Requirements
- Must have customer service experience
- Must have the ability to prioritize and multi-task within a fast-paced environment
- Must be willing to initiate tasks and perform duties without direction
- Must have excellent communication skills and be able to work with a wide range of personalities
- Must have outstanding customer service and problem solving skills
- Must have a positive, can-do attitude
- Must have friendly and professional phone and email etiquette
- Must have superior organizational skills
Responsibilities
- Provide high level customer service and hospitality to clients
- Assist the Studio Management in daily studio tasks and projects
- Maintain a positive attitude and take initiative
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain product knowledge for all studio retail operations
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
- Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors and mirrors
- Common area cleaning, including, front desk, lockers, retail shelves, office and hallways
- Bathroom and changing room cleaning
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
