Studio & Community Associate (Full-Time) - Williamsburg

ALO • New York, NY

2d • Onsite

About The Position

We are seeking an energetic and reliable team member who is passionate about wellness, community, and creating a seamless guest experience. In this role, you will support both the studio and retail environments, ensuring that every interaction reflects the ALO standard for service, cleanliness, and brand integrity.

Requirements

• Excellent communication and multitasking skills.
• Strong customer service or retail experience (wellness/fitness a plus)
• High attention to detail and commitment to maintaining a pristine, brand-aligned environment.
• Ability to thrive in a fast-paced, team-oriented setting.
• Ability to stand and move for an entire shift
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to perform cleaning and restocking duties

Nice To Haves

• MindBody experience preferred.
• Aligns with and embodies ALO’s Guiding Principles

Responsibilities

• Be a welcoming presence for every guest, creating meaningful connections in the studio and in the retail space.
• Respond to inquiries in person or by phone regarding classes, schedules, studio policies, and retail offerings.
• Accurately manage client registrations, check-ins, and payments.
• Communicate guest needs and feedback to Studio Manager promptly.
• Uphold company standards and approach all situations with respect, empathy, and professionalism.
• Maintain organization, cleanliness, and visual standards in studio and associated areas.
• Setup and reset studio spaces for classes including regular cleaning duties.
• Clean and organize mats, props, and supplies as needed.
• Support sales of memberships, class packages, and retail products.
• Educate guests about ALO classes, workshops, and community offerings.
• Support the retail space as needed during class times and slower studio moments.
• Collaborate with the team to ensure smooth operations across studio and retail spaces.

Benefits

• Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes with top instructors
• Competitive medical, dental and vision plan options
• Enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
• 401K with company matching (Full-Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at any of our Sanctuaries
• Commuter benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed