Student Worker - Student Services

Texas Southmost College•Austin, TX

1d•Onsite

About The Position

This is a temporary position with the responsibility of performing a variety of duties in support of the educational mission of Texas Southmost College. Position responsibilities may include providing assistance to students with the enrollment process, serving as a peer-mentor, and/or providing general office assistance.

Requirements

Must be a student.

Responsibilities

Performs duties as assigned by supervisor.
Responsible for covering the front desk (Welcome Center) and serve as front line for all incoming students, staff, faculty, and community members.
Screen incoming students and identifying the office to direct them towards.
Assisting prospective and current students with enrollment process
Assist incoming students with the Apply Texas application and Financial Aid Application
Assist the call center during peak times with answering calls or text messages.
Assist the call center answer the chatbot on the website.
Responds to student questions and inquiries and assist students as required.
Provides excellent customer service daily in person or on the phone.
Possess positive demeanor
Provide individual or group tours
Ability to present in small or large groups
Ability to communicate with parents, prospective and current students about processes and procedures.
Provides feedback to supervisors regarding daily activities.
Creates an atmosphere where students are comfortable.
Completes duties and responsibilities in compliance with college standards, policies, and guidelines.
Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed.
Assists in the enforcement of established federal, state, and College policies, rules, and regulations.
Attends the workplace regularly as per the defined work schedule and reports to work punctually.
Work hours may include evening, holidays, or weekends depending on deadline requirements and special events.
Completes all required training and professional development sessions sponsored by Texas Southmost College.
Supports the values and institutional goals as defined in the College’s Strategic Plan.
Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty, and the community.
Represents the College in a positive and unbiased manner.
Performs other duties as assigned.