(Student) Student Technical Support Asst

Davenport University•Warren, MI

5d•$14•Onsite

About The Position

The Student Technical Support Assistant provides technology support for students and staff in a number of areas including: the student/staff portal, SOS, network logins, and Wi-Fi connections. The Student Technical Support Assistant will also work closely with the ITS Customer Support Team to provide crossover support whenever necessary. These responsibilities are performed in an ethical manner consistent with the University’s mission, vision, and values which include diversity, equity and inclusion.

Requirements

Must be enrolled in a minimum of 6 credits as an undergraduate student or 3 credits as a graduate student.
Must be meeting Standards of Academic Progress (SAP).
Experience with Microsoft Windows, related applications, and Google apps.
Ability to effectively plan, develop goals, meet deadlines, and accomplish goals while prioritizing workloads.
Excellent interpersonal skills that transcend diverse audiences; communicating to university customers with positive attitudes toward change, confidentiality, and conflict resolution.
Must be highly motivated and solution oriented with a high degree of integrity, ethics, and dedication to the mission of the University.
Must be able to work an irregular schedule, evenings or Saturday as needed, additional hours during peak times or as required.

Nice To Haves

Associates Degree recommended, but not required.
Minimum of one year of network, PC hardware/software, and help desk experience desirable.
Experience with installation and maintenance of PC hardware and related equipment desirable.
Experience in support of LAN based PC environment preferred.

Responsibilities

Provide technology support for DU students/ staff on Davenport University Standard Desktop Images.
Reset passwords and assist with logging in to DU computers.
Work closely with ITS Customer Support Team in resolving student hardware and software issues.
Assist the ITS Customer Support Team when needed.
Log all calls in online problem tracking and reporting system.
Work closely with ITS Customer Support Team to ensure compliance with Davenport University ITS equipment and application standards.
Investigate and aid in the selection of new solutions to improve support for Davenport University students.
Track recurring problems and recommend solutions.
Follow-up with customers on calls to ensure resolution of problem and complete customer satisfaction.
Provide GREAT customer service, anticipating and exceeding the needs of our customers.
Demonstrate and promote the University Cultural Values
Understand and abide by all external and internal regulations and policies. This includes NCAA, GLIAC and national affiliations associated within athletics or other role specific regulations.
Perform other duties as assigned.