Student Support Tech Aid
University of New Mexico•Gallup, NM
•Onsite
About The Position
Provide computer assistance to all ITS customers (including students, staff, faculty, and the public) for computer and network problems.
Requirements
- Basic problem solving skills.
- Excellent communication skills.
- Good customer service skills.
- Openness to learning new skills and technologies.
- Basic level of technical expertise, including familiarity with email, MS operating systems, MS Office, and the internet.
Responsibilities
- Answer customer requests via telephone, chat, AAQ’s and walk-in.
- Provide support per the Support Center triage process: Accurately log call, including description of issues, required information, and troubleshooting steps.
- View all Whiteboards for current issues and outages.
- Search Public and Private FastInfo Knowledge bases for answers/troubleshooting steps and relevant processes and agreements.
- Provide customer with answer/troubleshooting if possible.
- Perform testing of new ITS Services.
- Special projects as assigned.
- Other job-related duties as assigned.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
