Student Support Specialist Senior

Arizona State University•Phoenix, AZ

1d•Hybrid

About The Position

As a Student Support Specialist Senior on the Edson College of Nursing and Health Innovation’s recruitment team, you will support enrollment goals through a variety of activities including graduate admission processing, managing the graduate supplemental application, reviewing graduate admission materials and websites, and providing support to other recruitment and admission initiatives to meet the goals of the college. Although the focus of this position is on graduate recruitment and admission, the Student Support Specialist Senior will provide support to all incoming populations. This position ensures that recruitment goals and objectives are accomplished in accordance with Edson College of Nursing and Health Innovation’s priorities. This position supports recruitment and admission initiatives, activities, and goals for all Edson College programs and locations.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Use computers effectively - including inputting, reviewing, retrieving information, extended periods of viewing screen, and using mouse and keyboard.
Ability to use calculator, telephone, computer (monitor, keyboard, and mouse), printer, fax, and copier.
Use of basic math and a calculator.
Ability to respond to emergency situations.
Demonstrates experience of providing service to students and/or customers.
Experience in establishing and maintaining effective working relationships with internal and external clients.
Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.

Nice To Haves

Evidence of a Masters degree in higher education, student personnel administration, education, nursing/health, or closely related field.
Experience presenting to small and large groups of students.
Experience with admission application review and processing.
Experience developing a recruitment plan and implementing recruitment strategies.
Experience maintaining a student contact list for recruitment, admission, advising, or retention purposes.
Skill in preparing detailed reports on a timely basis.
Ability to clearly communicate to perform essential functions.
Work collaboratively across various departments, as well as with diverse populations and groups across the University.
Professional representation of department/programs.
Demonstrated knowledge of management and supervisory principles and practices.
Demonstrated knowledge of functionality of CRM programs and higher education student information systems.
Experience in developing and conducting group presentations targeted to diverse programming, perspectives, or audiences.
Demonstrated knowledge of the principles, practices, methods and techniques of customer service.
Experience with Microsoft Office and Google Drive.

Responsibilities

Oversees graduate admission processing, including the development and maintenance of process guides, written communication related to graduate admission and next steps for students, and serving as the point of contact for various ASU units.
Recommends and implements strategies to streamline and enhance graduate admission procedures.
Responsible for maintaining graduate admission data, generating reports, and training team members on policies and procedures.
Attends meetings with faculty and leads to report on graduate admission data and processes.
Reviews completed applications, including evaluating transcripts and course equivalency assessments.
Enters and updates admission decisions in PeopleSoft, ensuring compliance with established time to decision timelines.
Prepares and sends timely admission notifications to applicants.
Coordinates faculty interviews for application review and supports communication with faculty leads for issuing final decisions.
Provides clear and effective communication to applicants and admits, including requests for additional information as needed.
Assists in reaching out to incomplete applicants to finalize their application status.
Collaborates with student services team members to support admission processing.
Develops, updates, and maintains supplemental applications for graduate programs.
Reviews and recommends updates to graduate recruitment requirements across various platforms, including ASU Online degree pages, the ASU catalog, and the Edson College website, to ensure up-to-date information is available to prospective students.
Utilizes Salesforce to document and track interactions with prospective and current students, maintaining accurate and up-to-date records.
Actively participates in the recruitment and admission team’s efforts to grow enrollment.
Supports recruitment efforts by meeting with prospective students, delivering presentations, providing tours and assisting with tabling and events, including off-campus activities aimed at promoting Edson College’s programs.
Provides in-person office coverage as assigned primarily at the Downtown Phoenix campuses.
May be required to travel to other campuses or off-campus locations to meet operational needs or attend external commitments.
Shares responsibility with other recruitment and admission team members for providing office and phone coverage to assist prospective students and other stakeholders, addressing inquiries in a timely and professional manner.
Maintains cross-functional knowledge in other areas of recruitment and admission, enabling flexible support across various roles as needed.
Assists students, colleagues, and other stakeholders when required.
Assists with compliance-related tasks, such as health and safety compliance for graduate programs, ensuring adherence to program, college and university requirements.
Assists as needed in reviewing transcripts and applications for students interested in prelicensure nursing programs.
This position may supervise student staff based on student staff assignments and operational needs.
Performs other duties as assigned to support admission, recruitment, and the overall enrollment goals of the Student Success Initiatives team and the Edson College of Nursing and Health Innovation.
Deliver presentations.
Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts