Student Support Specialist II (Success Coach)
About The Position
MCTC is seeking a Student Support Specialist II to provide comprehensive support to students through proactive, high-volume communication via in-person meetings, virtual meetings, phone, and email. Key responsibilities include assisting new and continuing students with scheduling, responding to student questions and requests, identifying students who may be at risk for academic failure, and implementing strategies that promote student success. This position will primarily serve students on the Rowan campus of MCTC. This is an in-person role that requires a regular on-campus presence and may not be eligible for remote work. The position is based primarily in a professional office environment.
Requirements
- Bachelor's Degree in related field (education, counseling)
- 2 years of experience
- Problem-solving skills
- communication
- time-management
- adaptability
- confidentiality
Nice To Haves
- Bachelor's Degree in related field (education, counseling, etc.)
- 2-4 years of experience
Responsibilities
- Maintain direct contact and provide guidance and support to Rowan Campus students to improve student success. This includes: monitoring attendance and academic progress; discussing and supporting the student as they resolve issues that occur in the classroom environment; informing and connecting students to available academic and well-being resources; advising; and helping students develop individual student success and SAP plans.
- Assist in the development of the success center operations, including the process for early intervention and reporting
- Assist the success coaching team in coordinating student success services, including: Accessibility Services, Tutoring, etc..
- Maintain an in-depth understanding of all Business and Related Technologies Division programs, including pre-requisite and program courses, admissions processes, program requirements, and workforce needs. Maintain relationships with program faculty to support and connect students
- Other duties as assigned
Benefits
- Exceptional health care, vision, and dental coverage for you and your family
- Tuition reimbursement/waiver for you, your spouse, and dependents
- 403(b) retirement plan: a 5% employee contribution receives a 10% employer match
- Vacation/Sick Time
- Work-Life Balance
- 9.5 Paid Holidays
- 2 Weeks Institutional Closing Pay (Last 2 weeks of December) for qualifying positions
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
