Student Support Associate - San Antonio

ACI Learning • San Antonio, TX

2d • Onsite

About The Position

Students at our San Antonio campus rely on a team that's present, responsive, and genuinely invested in helping them get across the finish line. The Student Support Associate is the person who makes that happen on the ground: you'll be the first face students see when they walk in, the voice on the other end of a question about scheduling or attendance, and the steady hand keeping campus operations running smoothly every evening. This is an on-site, evening-shift role at our San Antonio campus. You'll serve as the front desk representative and primary Tier 1 support contact for current students, prospective students, and alumni -- across phone, email, and chat.

Requirements

• High school diploma or equivalent
• At least 1-2 years of experience in student support, customer service, helpdesk, administrative support, or a closely related field
• Strong verbal and written communication skills
• Ability to handle sensitive and confidential information with professionalism
• Comfort working independently across multiple priorities in an evening-shift environment
• Proficiency with Microsoft Office and web-based business tools

Nice To Haves

• Associate's or bachelor's degree
• Experience with CRM, ticketing, or student information systems
• Familiarity with Salesforce, Zendesk, Docebo, or similar platforms

Responsibilities

• Welcoming students, visitors, and guests; answering questions and directing people to the right place
• Maintaining campus common areas, front desk, and student support spaces
• Processing student documentation, including training records, transcripts, certificates of completion, and timesheets
• Updating and maintaining accurate student records in Salesforce and other systems
• Responding to student inquiries about attendance, scheduling, learning platforms, exam vouchers, policies, and procedures
• Monitoring student attendance records and following up on absences and participation concerns
• Supporting Satisfactory Academic Progress (SAP) monitoring and communicating requirements to students
• Coordinating scheduling for mentoring sessions, makeup sessions, and other support services
• Routing student concerns and escalations to the appropriate department
• Managing inventory, office supplies, and classroom readiness
• Supporting cross-functional collaboration with Instruction, Compliance, Career Services, and Operations

Benefits

• Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
• Four weeks of paid parental or medical leave, so you can focus on what matters most.
• Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.
• 401(k) retirement plan so you can invest in your future from day one.
• One free course each year after 90 days — advancing your skills is part of the job.
• Tuition assistance to support your continued education and professional growth.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED