Student Support Advisor - Attendance

Stride, Inc.•Baton Rouge, LA

6d•Remote

About The Position

Residency Requirements Must reside in Louisiana K12, a Stride Company, believes in Education for ANY ONE. We provide families with an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. Passionate Educators are needed at the Stride K12 partner school, Louisiana Virtual Charter Academy (LAVCA). We want you to be a part of our talented team! The mission of Louisiana Virtual Charter Academy (LAVCA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! The Advisor is the primary point of contact for assigned students/families for non-instructional matters. The role helps foster a high touch approach to educational support and exhibits a commitment and desire to provide the best experience possible for students and families. The role empowers families to increase their involvement and assist in their student’s education, facilitates engagement in school activities and provides clear and consistent communication regarding school expectations and activities. For the new student support position, we believe the greatest area of need is attendance management. This role would oversee attendance-related reports, monitor and communicate LC hour compliance, send attendance notifications, facilitate meetings for LCs with no log-ins students, and track attendance in live sessions. The position would also support the management of attendance tiers and interventions related to student engagement and compliance.

Requirements

Two (2) years of college AND Two (2) years of experience in education OR Equivalent combination of education and related experience
Strong written and verbal communication skills
Excellent problem-solving skills
Organizations skills, multi-tasking abilities
Customer service focus
Adaptable and comfortable in a fast-paced work environment
Experience coordinating academically-oriented clubs and extra-curricular activities
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Web proficiency
Familiarity with the online learning experience
Ability to travel 25% of the time
Ability to pass required background check

Nice To Haves

Experience working with the proposed age group
Experience supporting adults and children in learning and the use of technology
An ability to learn new technology tools quickly (e.g. database and web-based tools)

Responsibilities

Oversees a caseload of students assigned to as the primary point of contact with the school
Monitors student participation and works to contact students who do not attend; (Using the GO Outreach Box to identify SS struggles); Using Guided Outreach, or GO Box, ensures a Strong Start at the school and identifies students showing signs of academic decline as determined by course grades, log-ins, course activity and missing assignments, and initiates appropriate student support interventions
Arranges support conferences as needed to address performance concerns
Assists students in creating plans to Student Support plans
Oversees the onboarding process for assigned students
Moderates homeroom activities and facilitates Social Emotional Learning programs
Provides a reactive response to students who reach out for support
Provides proactive outreach to students identified at risk using GO Outreach Box
Provides ongoing re-registration support
Serves as a liaison between the student, Learning Coach and teachers to ensure that all school personnel understand how to contact and communicate with the student in a manner that builds ties between the student and the school
Provides outreach, training, and support to families who respond to Students First Check In surveys as it relates to family engagement to enhance the sense of community and belonging
Provides individualized attention and support to students and Learning Coaches identified for training gaps or requested networking within the school community
Serves as a point of contact for all non-instructional issues after placement, ensuring students have all necessary equipment and know both how and when to access their courses
Initiates meaningful contact by phone with students and their Learning Coach
Participates in the live online orientation sessions
Oversees weekly office hours/help sessions to support new families through the Strong Start process
Serves as a liaison between students and/or Learning Coaches and teachers and/or administration
Identifies school programs, resources, assistance to help each family make the most of what the schools have to offer
Increases professional knowledge and skills by attending required staff meetings; participating in school and K12 sponsored Professional Development and seeking other professional learning opportunities.