Student Success Specialist

Fox Valley Technical College • Oshkosh, WI

1d • $22 - $26 • Onsite

About The Position

Serving as the initial point of contact for the Oshkosh Campuses, this position is responsible for providing outstanding customer service and building relationships with individuals on any Recruitment, Admission and Enrollment needs. The employee will collaborate closely with Advising, Counseling, and Career Services, Access, Community and Engagement Services, Financial Services, Disability Services, and academic departments to ensure appropriate services and resources are provided to students. This position will serve as the back up to the managers during their absence in providing administrative and operational support of the center.

Requirements

• Associate Degree in Communication, Education, Marketing, or Meeting and Event Management, Sales, or related field, AND Demonstrated recent and relevant office and customer service experience,
• Intermediate skills in Microsoft Word and Excel

Nice To Haves

• Experience in Student Information systems and Learning Management systems preferred.

Responsibilities

• Serves as the initial customer service contact for Student Services: Assess student needs and provide direct assistance in marketing programs to students and leading tours, helping them to apply to the College, enroll in classes, collect documents, process payment, apply for funding, and help them understand the appropriate forms, processes and procedures for all areas of Enrollment Services.
• Comprehension of over 200 FVTC Academic Programs to include testing, score requirements and knowledge of the necessary preparation courses for programs. Understand and communicate program plans, course schedules, checklists, and admissions requirements. Provide assessment (ACCUPLACER) interpretations and referrals for remediation and educational support services.
• Assess student needs and provide referrals to college and community resources to support the educational goals of the student. This includes the coordination of transition services such as Advising, Counseling and Career, Financial Aid and other funding options, Access, Community and Engagement Services, Disability Services, TLC, etc.
• Navigate admissions processes by program and have knowledge of FVTC’s student information system, FVTC-specific Apps, Blackboard, and Cengage to assist students. Comprehensive knowledge of Student Financial Services to assist students in setting up payments, completing the FAFSA, and submitting scholarship applications. Serve as a liaison to Financial Aid and Veterans to connect students to appropriate resources.
• Function as a liaison between customers and FVTC by making referrals to academic divisions, counselors, instructional staff, and other FVTC staff members when needed.
• Coordinate and execute one-on-one and/or group tours for a variety of audiences to include middle school and high school students , adults, displaced workers, families, and community organizations to discuss FVTC programs, admissions requirements, paying for college, and developing a plan for transition from their current situation to being an enrolled student. This may include collaboration with faculty and other departments across FVTC and align with the college’s strategic enrollment management plan. Using data, evaluate and analyze events and conversion efforts and make recommendations for improvement.
• Gather, coordinate, maintain, and monitor the college’s processes to provide and create reports for internal and external use in reporting to the State and Federal government and auditors as needed. Provide information to students, parents, staff, and general public in person, via telephone, US mail, and on-line using extensive knowledge of FERPA, College policy, State, and Federal Regulations.
• Process applications and determine admission requirements, providing checklist items to fulfill requirements, creating and sending admission communications, enter and convert admission assessment test scores, add to program wait list when needed, and email correspondence. Process enrollments to student records for all in-person, mail-in, email and contract classes; maintain daily log files and records regarding individual student academic records, process official transcript requests, process receipts and mail to students.
• Serve as the point of contact in correcting client reporting errors on behalf of FVTC. Monitor lead and course enrollment reports to transition students through the college’s enrollment funnel to fill seats at respective centers. Collaborate with the Regional Center Manager to meet needs within the scope of Center’s goals and objectives to recruit and retain students.
• Cross-train and provide backup within Enrollment Services. Ability to handle difficult or sensitive situations with customers on a daily basis. Contribute to and help develop Student Services initiatives and participate in team decision-making. Responsible for inventory, ordering and distribution of supplies; prepare weekly, monthly and year-end reports for internal divisions and external auditing. Assist with Open House, New Student Registration, and other Student Services activities.

Benefits

• Our comprehensive benefits package includes medical, dental, and vision insurance, along with retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options. Employees enjoy paid time off, sick leave, holidays, bereavement leave, and recess periods. We offer life and disability insurance, with options for additional coverage. Work-life balance is supported through flexible schedules or remote work options (for some positions) and wellbeing programs. Professional development opportunities include training, certifications, and tuition reimbursement. Additional perks at the Appleton Main Campus include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, Trilogy Salon & Spa, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree