Student Success Specialist, PT

Southwestern Baptist Theological Seminary•Fort Worth, TX

12d•Onsite

About The Position

The goal of a Student Success Specialist and Designated School Official (DSO) is to support Southwestern Seminary and Texas Baptist College students in and out of the classroom through retention, tutoring, workshops, events, student community building, data management, intervention, and supporting the Student Success Office.

Requirements

U.S. Citizenship or Permanent Resident (Green Card holder) is required due to government regulations (required for DSO eligibility).
A minimum of a bachelors degree in business administration, communications, education, human services, social work, psychology, or related field and/or three years of leadership experience or a combination of education and experience is required.
1-2 years of student service experience and DSO experience preferred.
Successful experience in higher education processes, student services and development, academic advising, or higher education support strategies preferred.
Strong organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.
Excellent written and verbal communication skills and the ability to clearly and simply articulate the value propositions of SWBTS, its degree programs, and the specific requirements for completing the application process.
Exemplary social skills with an ability to be a part of and contribute to a collaborative team and demonstrate love and appreciation for cross-cultural interaction.
Proficiency in admission-related technologies (Microsoft Office); previous experience with data management software (CRM databases) preferred.
Must be goal-driven, energetic, and compassionate, with the ability to approach challenges with empathy, cultural awareness, and professionalism.
Successful completion of background check, MVR, and credit check may be required.

Nice To Haves

A masters degree completed or doctoral degree in higher education administration, student personnel, student development, or related field in progress is preferred.

Responsibilities

Provides direct support to students in navigating academic, personal, and institutional challenges.
Coordinates of student enrichment programs and workshops aimed at enhancing student engagement and success, including but not limited to New Student Orientation, workshops, intervention programs, training, tutoring, under oversight of the director.
Tracks, gathers, analyzes, and interprets data related to student performance and engagement to inform programmatic decisions and improve student outcomes.
Aids in the execution of campus retention strategy and playbook (will include making phone calls, sending emails, replying to student texts, campus communication as needed, retention based events, additional support services, etc.)
Serves as a liaison between students and various campus services, ensuring a coordinated approach to support and crisis intervention.
Maintains and updates orientation materials and manuals to reflect current institutional policies and procedures.
Serve as a Designated School Official (DSO) for F-1/F-2 student visa compliance and other visa statuss as necessary.
Aids in a continued culture of prayer, student focus, and community building.
Demonstrates commitment to personal and professional growth in leadership and ministry effectiveness.
Handles sensitive and confidential information with discretion.
Performs other related duties as assigned and specific to area of responsibility.