Student Success Coordinator

Gordon Conwell Theological Seminary • Charlotte, NC

4d

About The Position

Gordon-Conwell Theological Seminary is a multidenominational, evangelical graduate school committed to equipping Christian leaders to think theologically, engage globally, and live biblically. With nearly 1,400 students across campuses in Massachusetts, North Carolina, Florida, and online, Gordon-Conwell’s student body represents more than eighty-five denominations and fifty countries. The seminary offers master’s and doctoral programs—delivered in English, Spanish, and Portuguese—that combine academic excellence, spiritual formation, and a deep commitment to Scripture. Its 12,000 alumni serve Christ through ministry in the church, the academy, and the workplace. Gordon-Conwell is accredited by the Association of Theological Schools, the New England Commission of Higher Education, and the Council for Accreditation of Counseling and Related Educational Programs.

Under the supervision of the Director of Student Success, this at-will position supports the seminary’s mission by providing exceptional, student-centered services, advocacy and care. The Student Success Coordinator ensures timely and effective support for students, facilitates onboarding and retention efforts, and manages the institutional scholarships application process. This position is part-time with 30 hours per week.

Requirements

• Communication and Interpersonal Effectiveness: Must have strong written and verbal communication skills and be able to communicate in a manner that allows information to flow freely and smoothly in order to perform job responsibilities in a timely fashion. Must be sensitive to the varied needs of a diverse student population, have the ability to maintain a high level of confidentiality, and be capable of functioning effectively within a student-centered, cooperative environment.
• Student Focus: Must be able to anticipate student needs to identify and remove barriers that hinder providing excellent student success services. Engage appropriate internal stakeholders as needed to resolve any issues outside the individual’s scope of responsibility. Be equipped with an understanding of the roles and functions of all other departments should any non-technology support requests arise.
• Organizational Skills: Must be a self-starter, highly organized, detail-oriented, and capable of using time efficiently and effectively and prioritizing tasks and projects.
• Cultural Intelligence: Commitment to collegiality, diversity, inclusion, and cultural awareness. Demonstrated ability to collaborate and serve in a team environment that requires collegiality and regular collaboration across matrixed, multi-campus environment.
• Technical Knowledge: Ability to integrate industry standard digital resources (i.e. student management software, communication apps, digital learning platforms).. Required competency with Microsoft Office, prioritizing Word and Excel. The ability to use web conferencing software.
• Travel: Occasional travel to other GCTS campuses or event sites in the U.S. may be required.
• Physical: Able to lift up to 40 pounds.
• Clear understanding of the mission of the Seminary and willingness to abide by the Statement of Faith and Community Life Statement of GCTS.
• Bachelor’s degree required.
• 1-3 years of experience in student services, customer service or other related fields.

Nice To Haves

• Master’s Degree in theological education or equivalent training and experience preferred.
• Experience in SONIS and Navigate360 preferred.

Responsibilities

• Student Experiences (25%): Provides leadership for the student experience in partnership with the Director of Student Success. Coordinate team and student communications, facilitates training and culture building. Conducts onboarding for new students through welcome calls or group sessions. Contributes to New Student Orientation for new students to create a smooth transition into the seminary experience. Offers solutions to problems, student advocacy with administration and advising as needed. Support student success representative (student workers) by assisting with complex questions and higher-level advising.
• Retention Efforts (40%): In collaboration with success representative(s), proactively contacts students who haven’t registered for upcoming terms, including those at risk of withdrawal for inactivity with the recognition that adult education and digital students are at risk of the lowest retention rate. Maintain accurate, up-to-date records of student progress in collaboration with Registration. Manage the institutional scholarship application processes. Support students facing academic probation account holds by identifying solutions and reducing barriers to persistence. Work toward retention rates that meet or exceed national averages for digital and adult education graduate programs. Re-engage recently withdrawn students and encourage reapplication in collaboration with Registration and Admissions. Document all communication in Navigate360.
• Events & Hospitality (10%): Support a welcoming, student-centered environment during course meetings in close collaboration with the Director of Student Success, Faculty, DigEd, IT and Library teams to ensure quality student experiences.
• Student Services Accessibility (15%): Facilitate smooth, day-to-day student access to Student Services by liaising with Student Accounts, IT, Student Life, Registration, the library, and Campus Operations as needed. May assist in creating and maintaining semester-by-semester campus coverage schedules. Participate in events such as New Student Orientation, Community Days and Graduation.
• Student Success Personnel Management (10%): Supervise the student success representative (student worker(s)), when applicable. Collaborate with Admissions, the Director of Student Success, and the Student Services team to provide strategy, guidance, and support for student worker roles.
• Other Duties: Perform additional responsibilities as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level