Student Success Center Specialist

Universities of Wisconsin•Stevens Point, WI

12d

About The Position

The Student Success Center at the College of Natural Resources (CNR) is the place to go for student inquiries. The Center offers confidential advising and related services to help students choose and achieve their academic and career goals. It also promotes exceptional classroom performance and out-of-class preparation. The person in this position will become an expert in academic programs and offerings. They will support all faculty and staff in various capacities, from advising to processing class substitutions and waivers. Full position description is available upon request. The College of Natural Resources is one of the largest comprehensive natural resources undergraduate programs in North America. The strength of our program is its interdisciplinary approach and emphasis on hands-on experiences. The College of Natural Resources has 1,550 undergraduates, 50 graduate students, and over 130 faculty and staff. It is home to disciplines in Environment and Society, Fisheries and Water Resources, Forestry, Soil and Waste Resources, Wildlife Ecology, and the Department of Paper Science and Chemical Engineering.

Requirements

Bachelor’s degree in any relevant field in post-secondary education OR equivalent combination of education and experience
Experience providing guidance, coaching, customer service, or support to individuals in any setting.
Demonstrated effective written and verbal communication skills
Experience using databases, CRM systems, or digital platforms to track information or support users

Nice To Haves

Bachelor’s degree in natural resources or natural resources career experience
Experience developing programs to help with student retention
Demonstrated presentation and public speaking abilities
Professional experience advising students
Experience with student information systems and course management systems

Responsibilities

Utilize independent judgement regarding development, implementation, and evaluation of advising efforts.
Help students determine educational programs consistent with their interests and abilities.
Assist students in understanding their program requirements.
Help students connect with academic and support resources.
Support the Academic and Career Advising Center and faculty members with their advising questions for CNR students.
Help students understand extra-curricular opportunities that align with their intended career goals.
Provide guidance to students with questions about resumes, cover letters, natural resources job search resources, etc.
Assist with transfer agreements and guide partner institutions.
Develop CNR-specific programming for transfer students to ensure a smooth transition to UWSP and CNR.
Provide informational sessions, support, and one-on-one advising for CNR transfer students.
Advise potential transfer students with respect to course transfers
Identify program needs, contribute to the development of workflow, schedules, and logistics; secure resources for meetings and events.
NRES 101 Support – work with SSC Coordinator to provide educational opportunities.
Academic paperwork – efficiently process substitutions, waivers, course repeats, credit overloads, etc.
Focus on retention activities/events and assist with other college events as needed