Student Success Advisor

University of St Augustine for Health Sciences•Dallas, TX

4d•Hybrid

About The Position

Student Success Advisor facilitate student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals. Advisors build supportive and personalized relationships with students and provide them with opportunities to stay connected to our educational community. They advise students on institutional policies and procedures, program and degree requirements, and related academic matters; and work closely with other institutional support teams to ensure that student inquiries are addressed in a timely and effective manner. This is a campus-based position located on our Dallas campus in Dallas, Texas. This position follows a hybrid work schedule requiring a minimum of 3 days on campus.

Requirements

Minimum 3-5 years’ experience working in a service-oriented environment or educational setting.
Master's degree required.
Must have a strong commitment to education and have the counseling or coaching skills required to effectively keep students on track.
Strong problem solving and time management skills.
Ability to effectively multi-task.
Excellent verbal and written communication skills required.
Working knowledge of Microsoft Office Suite.
Ability to successfully resolve student issues from request through resolution.
Effectively work with multiple databases and student platforms.
Skilled at connecting and building rapport with students from diverse backgrounds.
Creative, innovative, able to work independently and in a team environment.
Self-starter.
Ability to adapt to new and rapidly changing situations.
Familiarity with online learning and/or Internet technology.

Responsibilities

Connect with new students upon acceptance of admission to ensure overall readiness and escalate outstanding matters that would affect their ability to have a smooth and successful start.
Provide students with proactive guidance on acclimating to their new student lifestyle and building supportive personal environments and best practices to facilitate their student success.
Advise students on institutional policies and procedures, program requirements and related academic matters.
Assist faculty advisors as needed on any issues regarding student advisement.
Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress including follow up to those on midterm or other academic warning.
Closely monitor students to proactively identify at-risk scenarios and identify opportunities to develop, implement, measure and improve student success strategies.
Working in collaboration with academic program leadership, contribute to the achievement of acceptable licensure pass rates and positive retention rates for the assigned program(s).
Work closely with institutional staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, leading to an inspiring student experience while supporting academic integrity and institutional policies.
Guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
Empower students to maintain effective connections to the institution and its community of learners.
Must be willing to work up to 10 hours per week outside of M-F 8a-5p in order to accommodate students’ needs.
Coordinate the campus peer tutoring program.
Advise students on alternate schedules to provide support and ensure students are progressing within stated timeframes.
Coordinate appeals and retention/progression hearings, not including arbitration, with the chairs of committees on campus.
Assist with the delivery of on campus events as needed.
May perform other duties and responsibilities that management may deem necessary from time to time.