Student Success Program (SSP) Ambassador

Berklee College of Music • Boston, MA

23h • $18 • Onsite

About The Position

Student Success Program (SSP) Ambassadors are student leaders who partner with faculty and staff to create a welcoming, engaging, and supportive community for Berklee Scholars Program and RISE First Generation participants. As peer mentors, facilitators, and community builders, Ambassadors help students navigate their transition to Berklee while fostering belonging, artistic exploration, and meaningful connections. Ambassadors serve throughout Pre-Orientation and the academic year, supporting the student community through mentorship, programming, and leadership development. More than a campus leadership role, this position is a developmental experience that prepares students to lead with purpose at Berklee and throughout their artistic and professional careers. Leadership Philosophy Leadership within Student Success Programs (SSP) supporting both the Berklee Scholars Program and the RISE First-Generation Program is grounded in service, curiosity, and community. SSP Ambassadors develop the competencies to foster student success and strengthen the Berklee community through five core pillars: Community Building: Create inclusive environments where students feel valued Peer Mentorship: Build supportive relationships to help peers navigate their transition to Berklee Group Facilitation: Guide discussions and activities that encourage shared learning and collaboration Student Success: Connect students with academic, artistic, and leadership development resources. Professionalism: Model integrity, accountability, and a commitment to continuous growth.

Requirements

• Current student at Berklee College of Music or Boston Conservatory at Berklee.
• Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program. Summer is the only semester in which a student can maintain employment without being enrolled. In this case, the student must be pre-registered for the upcoming fall semester. This exception does not apply to fall or spring semesters.
• Have a valid United States Social Security Number (SSN).
• Remain in “valid” Visa status as applicable.
• A minimum 2.0 cumulative GPA. Students in their first semester can work, even though they do not have an official GPA until the completion of their first semester.
• Federal Work Study student may apply.
• In good disciplinary standing.
• Must be located in the U.S.
• Meet Berklee's Satisfactory Academic Progress (SAP) standards.
• Minimum of 3.0 or higher GPA at the time of application.

Nice To Haves

• Familiarity with software such as, but not limited to: Content creation: Canva, Adobe Express, Instagram, CapCut General Office: Google Suite, including spreadsheets, Slack, Zoom, and Asana
• Possess strong campus knowledge; be reliable, adaptable, approachable, and clear in all communication.

Responsibilities

• Conduct group mentor meetings with assigned BSP and RISE students.
• Assess student needs and help them develop short- and long-term goal plans.
• Document all mentorship sessions via the Interaction Report Form.
• Escalate student concerns and voice personal training needs to the Program Manager.
• Act as a mandated reporter, model conflict resolution, and serve as a liaison between students and SSP.
• Serve as a TA for academic, co-curricular, and leadership sessions.
• Assist staff and faculty with syllabus planning, course content, and logistics.
• Facilitate group discussions and workshops, ensuring diverse ways of engaging are honored.
• Provide feedback to Program Managers regarding student engagement during sessions.
• Support Pre-Orientation (Aug 15–22) and National First-Generation Celebration Week (Nov 2–6), alongside year-round programming.
• Assist with logistics (setup, teardown, check-in, and AV support), arriving 30 minutes early and staying 30 minutes late.
• Represent SSP at orientation, receptions, workshops, and panels.
• Participate in program development working groups to improve SSP initiatives.
• Maintain a professional presence and monitor attendee needs during events.
• Design and execute specific Peer Leader events focused on peer-to-peer connection.
• Create promotional copy, photos, videos, and templates using basic AV equipment (iPads/microphones).
• Collaborate with Program Managers to execute semester-long social media plans for BSP and RISE audiences.
• Manage live social media engagement, including Instagram takeovers and challenges.
• Cross-promote relevant events and resources from other Berklee departments.
• Regularly use SSP project management and communication tools to stay informed and collaborate.
• Participate regularly in community outreach and student engagement efforts.
• Run on- or near-campus errands to support daily program operations.
• Perform other duties as assigned by SSP Managers

Benefits

• The SSP Ambassador program is designed to help students grow as leaders, mentors, artists, and members of the Berklee community. Through training, mentorship, and hands-on experience, Ambassadors develop knowledge and skills that support their success at Berklee and beyond.
• Opportunities to strengthen their ability to: Facilitate meaningful conversations and group experiences.
• Build authentic relationships and foster inclusive communities.
• Mentor and support fellow students through their transition to Berklee.
• Lead with empathy, professionalism, curiosity, and integrity.
• Communicate effectively and collaborate with faculty, staff, and peers.
• Connect students with campus resources and opportunities for success.
• Reflect on their own leadership while continuing to grow as artists, entrepreneurs, students, and community members.
• Apply leadership, communication, and facilitation skills in academic, artistic, and professional settings.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed