Student Success Office Assistant

Chippewa Valley Technical College•Eau Claire, WI

About The Position

The Student Success Office Assistant provides comprehensive administrative and operational support to the Student Success & Accessibility and Academic Advising teams and serves as a key front-line resource for students accessing services across these areas. This position provides cross-functional support to assist students with problem resolution that supports student retention, enrollment, financial aid, records and registration, and general college information.

Requirements

Working knowledge of disability-related laws, including the ADA and Section 504.
Ability to model integrity through self-awareness, personal accountability, ethical behavior, quality standards, and sustainable practices.
Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately, and evaluating alternatives.
Ability to communicate effectively by speaking and writing clearly, concisely, and professionally; practicing active listening; reading critically and adapting communication for audience.
Ability to recognize personal biases, adapt to different cultural situations, and demonstrate a commitment to respectful interactions with persons of various ethnic, cultural, socio-economic, or educational backgrounds.
Intermediate knowledge of and skills with technology including software programs for communication, data collection, and decision making including, but not limited to, Office 365 Suite.
Associate’s degree in Executive Assistant or related field with a minimum of two years of experience working in a customer service or professional office setting required.
Experience working with individuals from opportunity populations which may include, but are not limited to, individuals with disabilities, multicultural populations, low-income populations, single parents, or individuals with non-academic barriers required.

Nice To Haves

Experience in higher education preferred.
Bilingual in Spanish or Hmong preferred.

Responsibilities

Provide superior front-line customer service and general administrative support for the Student Success & Acessibility, Academic Advising, and TRIO departments.
Process and maintain all medical and disability-related diagnostic documentation for students seeking accommodation services in accordance with federal ADA requirements.
Coordinate student appointment scheduling for the Student Services and Accessibility, Academic Advising, and third-party mental health conseling services for students.
Respond to student and guest inquries by gathering information, clarifying situations, referring them to the appropriate student success team member or department, and providing follow up as necessary.
Conduct outreach and follow up with students to provide information, answer questions, and connect them with appropriate campus resources and services.
Maintain case management records for each interaction, and follow-up as required.
Ability to understand, interpret, and explain policies, procedures, regulations, and rules to staff and the public.
Provide backup support to Student Services teams, as needed.
Provide students with information and assistance regarding general advising inquiries, academic progress resources, educational planning processes, transfer information, and academic success services.
Assist students with course registration by providing guidance on registration procedures and directing them to appropriate resources as needed.
Triage general inquiries and connect visitors to the appropriate resources.
Support the processes of CVTC’s Connect & Refer program.
Assist with the coordination of department test proctoring services, including scheduling, administering tests, using and providing training on assistive technology, monitoring test takers, and following procedures to ensure federal disability-related compliance. This will include coordination with other faculty, staff, and students.
Participate in all ongoing training sessions in order to maintain a high level of efficiency in Student Services.
Collaborate with textbook publishing companies to acquire screen readable textbook files for students with disabilities.
Assist with assistive technology checkout procedures.
Assist with maintaining inventory of department equipment.
Assist with the coordination and training of student employees.

Benefits

3 – 4 weeks of paid vacation time based on years of service
11 paid holidays
Paid winter break
Paid summer break - the week of July 4th.
4 paid personal days
3 weeks (15 days) paid sick time annually for absences due to illness, injury, or doctor and dentist appointments of the employee, dependent children, spouse, or parents of the employee or spouse; cumulative to 135 days (1,080 hours)
Paid bereavement time
Paid volunteer time
Tuition reimbursement up to $2,500 annually (eligibility requirements apply)
Health insurance for employee, spouse, and dependents with attached Health Savings Account (HSA); CVTC contributes $3,400 annually for a family plan or $1,700 annually for a single plan to your HSA
Wellness incentive of up to $600 for employees enrolled in CVTC’s health insurance
$2,500 cash-payment in lieu of CVTC health insurance coverage for employees who have credible coverage through another source
Dental insurance for employee, spouse, and dependents
Vision insurance for employee, spouse, and dependents
Life and long-term disability insurance premiums paid by CVTC
Wisconsin Retirement System (WRS), CVTC matches 7.2%, vested at 5 years of credible service
403(b) tax deferred annuity program
457(b) deferred compensation plan
Section 125 flexible spending accounts
Employee Assistance Program (EAP)
Professional development
Certified Gold Level Family Friendly Workplace (FFW)
Access to expansive collection of college and public library resources for personal and professional use
Free or low-cost services offered by CVTC program students, such as computer repair, automotive repair, Shear Inspiration Salon and Spa , aesthetician services and 620 West restaurant and culinary pop ups