Student Worker - Student Success Marketing and Customer Support Specialist - BC

Baylor University • Waco, TX

40d • Hybrid

About The Position

In a student employee capacity, this position supports the work of Baylor's Application Administrator for the EAB Navigate platform. The role involves assisting with marketing trends, communications outreach, and creative design and production for both print and digital media.

Requirements

• Must be enrolled in a graduate program at Baylor.
• Must adhere to strict confidentiality and ethical guidelines.
• Must be able to work independently and follow structured deadlines.
• Must be detail-oriented.
• Must provide friendly customer service.
• Must have excellent communication and marketing skills.

Nice To Haves

• Experience in marketing, data analysis, and customer service is a plus.

Responsibilities

• Serves as the first point of contact for inquiries.
• Reviews and responds to ticketing requests.
• Summarizes data needs.
• Provides administrative configuration support for specific areas of the platform.
• Coordinates Navigate events, including onsite visits from the EAB team and scheduling ongoing Navigate training series and working group meetings.
• Leads Navigate communication efforts, including publishing a monthly Navigate newsletter.
• Develops marketing campaigns for the Navigate Student app.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level