Student Success Coordinator

Education Affiliates • Scranton, PA

4h

About The Position

Under the direction of the Director or Dean of Education (DOE), the Student
Success Coordinator (SSC) facilitates the campus restart initiative by assisting
eligible students as they progress through the restart process. The SSC is
responsible for achieving and exceeding the assigned institutional restart
budget and goals. This individual coordinates students’ interactions with
various campus personnel from departments including but not limited to
Admissions, Education, Financial Aid, Business, Externship, and/or Career
Services. The Student Success Coordinator contacts and advises prospective
restart students; prepares and maintains student contact information and campus
restart records; coordinates students’ appointments with staff, faculty, and
administration; complies with appropriate academic policies and procedures;
prepares and disseminates restart reports and publications; gathers and
maintains accurate and confidential student records and files; and performs word
processing and spreadsheet duties.

Requirements

• Knowledge of campus academic programs, policies, and procedures
• Verbal and written communication skills
• Report preparation skills
• Ability to maintain student contact information
• Ability to operate a personal computer and minimal experience with Microsoft Office, Word, and Excel
• Ability to meet deadlines and give attention to details and accuracy
• Ability to maintain confidentiality
• Ethical, detail-oriented, customer-service-minded person with strong interpersonal/human relations skills interested in impacting student success
• Training beyond high school.
• Knowledge of Education Affiliates and campus academic requirements, policies, and procedures.
• Student advisement, interaction, and engagement experience.

Responsibilities

• Serves as initial contact person for campus restarts; contacts potential restarts from the approved restart list via phone, email, and/or letters; maintains updated student contact information on lead cards; discusses restart options with students; addresses students’ restart questions; follows up with potential restart students; assists students with restart paperwork; and tracks various documents as needed.
• Consults with various campus departments to determine students’ restart status; serves as a liaison within the campus and between students and campus personnel; updates student contact information in CampusVue (CV) and adds contact information in CV using Contact Manager; sets students’ campus appointments as needed; and makes appointment reminder phone calls to students.
• Achieves and exceeds assigned campus restart budget and goals.
• Complies with and implements appropriate Education Affiliates (EA) and campus academic policies and procedures.
• Prepares and disseminates restart information and reports as requested; distributes appropriate restart materials to students, and campus personnel.
• Monitors restart students’ status; assists with campus programs for high-risk restart students; prepares program/meeting materials as needed; attends meetings/programs held for high-risk restart students; and participates in campus orientation programs if/when restart students attend orientation.
• Leads and/or participates in campus restart recruiting events.
• Acknowledges and resolves campus restart challenges and bottlenecks with assistance from appropriate campus administration, staff, and faculty.
• Hands-off restart students’ referrals of family, friends, and co-workers to the campus Admissions Director.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED