(Hybrid) Student Success Coordinator - Office of Student Success, College of Applied Human Sciences

West Virginia University • West Virginia, WV

3d • Hybrid

About The Position

The Office of Student Success in the College of Applied Human Sciences is currently accepting applications for a (Hybrid) Student Success Coordinator. The Student Success Coordinator (Program Coordinator) will work with any or all CAHS majors or programs and will be responsible for advising current students, advising incoming students through New Student Orientation and other onboarding processes, developing and instructing first year Seminars, career development courses, and other student success courses. Will develop, implement, and assess recruitment and retention initiatives. The Student Success Coordinator will serve as the college liaison for all offered academic student services and ensure compliance to college and university policies and procedures. The incumbent will also support CPOS and graduate certification efforts.

Requirements

• Master’s degree required.
• A minimum of one (1) year of related experience.
• All qualifications must be met by the time of employment.
• Ability to work independently and exercise sound judgement
• Strong analytical skills
• Excellent oral and written communication skills
• Ability to deal with stress, conflicts, varied personalities of students, co-workers and others in a calm manner
• Demonstrated proficiency with Microsoft applications and University supported software systems (Banner, Degree Works, Navigate, etc.)
• Ability to work with confidential information and comply with all FERPA regulations
• Demonstrated knowledge and ability to interpret academic policies and procedures
• Demonstrated ability to speak in public to large groups of mixed audiences

Nice To Haves

• Experience with entering and maintaining student databases
• Experience working with records management systems
• Experience working with students in higher education
• Customer service experience

Responsibilities

• Provide timely and effective academic advising support to students and student athletes in the College of Applied Human Sciences.
• Deliver a combination of appreciative and developmental advising models to meet individual student needs and help them reach their educational goals.
• Utilize the WVU Catalog to ensure compliance to College and University policies and procedures.
• Collaborate with the WVU Athletic Department to enhance student athlete advising, NCAA certification, and communication between the units.
• Monitor degree progress and completion and maintain student records by utilizing information systems (i.e., Banner, Degree Works, Navigate).
• Monitor academic standing and maintain accurate and complete student files.
• Assist students through the probation, suspension, contractual readmission, and academic success plan process.
• Support students through the appeal process for academic and federal financial aid suspensions.
• Support students through the CPOS and Graduate Certification process.
• Assist transfer students and students taking courses in transient through the transfer credit articulation process.
• Provide academic guidance and support to all students including - academically at-risk students, transient students, students with disabilities, students requiring accessibility services, online, in-person, graduate, undergraduate, etc.
• Provide information and referrals to campus and community resources available to assist students in achieving personal, educational, and career goals.
• Develop and implement programming aimed at improving retention and degree completion rates for students in CAHS.
• Plan, manage, instruct, and assess First Year Seminar, student success, and career development­ oriented courses.
• Responsible for instructing at most two sections of a 2-credit course, or one section of a 3-credit and one section of a 2-credit course in the fall and spring terms (e.g., CAHS 191, CAHS 300, CAHS 489).
• Work with faculty to identify students who are at-risk during the Early Alert reporting process and provide outreach and support to these students.
• Collaborate with program faculty on the development, implementation, and maintenance of community partnerships, internship and externship experiences, and articulation agreements.
• Conduct database management and analysis for monitoring and documenting student progress, identifying opportunities for increasing program completion, and disseminating relevant findings to CAHS.
• Work with administrators and program faculty to guide decision-making in curriculum and instruction.
• Support the College's administrative team by collecting and analyzing data on student demographics, undergraduate enrollment, degree completion, and other pertinent topics for periodic reporting.
• Support student events (Graduation, College Days, etc.)
• Provide feedback and recommendations concerning the schedule of courses to ensure we meet student need.
• Monitor current trends in enrollment management, student retention, and program completion, making recommendations for continued innovation in strategic planning.
• Participate in New Student Orientation by advising incoming freshman throughout the summer.
• Participate in the planning and execution of Recruitment Events (Decide, Discover, Destination, Academic Sessions, Academic Day, Honors Days, etc.)
• Provide program information to prospective students and their parents i.e., program eligibility requirements, typical course progression, and typical program outcomes. This includes information on certification exams, and certification requirements.
• Review, update, and disseminate informational materials to students and faculty regarding student policies, procedures, advising resources, internal communications, program marketing, registration, and graduation requirements.
• Collaborate with other units on campus to connect students with resources as needed.
• Serve on college and university boards and committees as needed.
• Utilize BANNER, Outlook, Degree Works, Microsoft Applications, Navigate, etc. to communicate with students and maintain records.
• Other duties as assigned

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you’re ill, for when you need time to care for sick family, for your own, or your family’s, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• range of health insurance and other benefits
• 401(a) retirement savings with 6%25 employee contribution match, eligibility to continue health insurance, and other retiree perks.
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level