Student Success Coordinator

Aviation Institute of Maintenance • Phoenix, AZ

23h • Onsite

About The Position

Training Tomorrow's Technicians to Become Skilled, Employable and Essential. About Us - Big Changes, Better Benefits - Join us today! The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter. About the Role Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes. As a Student Succes Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion.

Requirements

• High School Diploma or GED required
• 1–2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role
• Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach
• Comfortable working in a metrics-driven environment with shared accountability
• Proficient with Microsoft Office and willing to learn new systems
• A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed

Nice To Haves

• Associate or bachelor's degree preferred
• 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred

Responsibilities

• Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression
• Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability
• Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion
• Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up
• Support accommodation requests, resource referrals, and appropriate escalation as needed
• Accurately document all student interactions and outcomes
• Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics
• Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed
• Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes

Benefits

• 401(k) with company match
• Comprehensive health, dental, and vision insurance available first day of employment
• Life insurance options
• Paid parental leave
• Paid time off (PTO) to promote work-life balance
• Tuition reimbursement for continued education
• Employee Assistance Program (EAP) for personal and professional support

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED