Student Success Coordinator-Bilingual Mandarin

Novel Prep•Santa Monica, CA

13d•$60,000 - $68,000•Onsite

About The Position

The Student Success Coordinator will be responsible for providing comprehensive support to a cohort of students, ensuring their academic success and overall wellbeing. This role involves tracking academic progress, facilitating communication between students and university staff, offering guidance on academic and personal matters, and serving as a primary point of contact for daily needs and emergencies. The coordinator will also be responsible for daily reporting to the China program team to keep families informed.

Requirements

Bachelor’s degree required; background in Education, Counseling, Psychology, Student Affairs, or a related field preferred.
Professional bilingual proficiency in English and Mandarin Chinese, both written and spoken.
Minimum 2 years of experience in academic advising, student support, student affairs, or a similar student-facing role.
Strong organizational skills and ability to manage and monitor a group of 20+ students.
Authorized to work in the U.S., or eligible and willing to be sponsored for a work visa.

Nice To Haves

Experience supporting Chinese international students in the U.S.
Familiarity with the U.S. community college system, course registration, and transfer pathways.
Experience as an academic mentor, student life coordinator, or student support staff in a bilingual or international education setting.

Responsibilities

Track student class schedules, course requirements, assignment deadlines, and the SMC academic calendar.
Create and share weekly study plans based on upcoming deadlines, exams, and academic needs.
Support students with course registration, add/drop requests, and enrollment-related issues in coordination with SMC offices.
Serve as the main liaison between students, SMC faculty, advisors, and administrative departments.
Monitor academic progress, attendance, and at-risk situations for the cohort, and report concerns to the China program team.
Help students understand and use SMC academic resources, including tutoring, writing support, library services, and counseling.
Serve as the primary daily support contact for students’ academic, personal, social, and logistical needs.
Provide cultural orientation and ongoing guidance to help students adjust to studying and living in the U.S.
Monitor student wellbeing and identify concerns such as academic stress, homesickness, health issues, or interpersonal conflicts.
Assist students with daily life needs, including transportation, medical appointments, banking, local services, and emergency procedures.
Support student conduct expectations and escalate serious concerns to the Program Director when needed.
Act as the designated emergency contact during program hours and follow the established escalation process for urgent issues.
Prepare a structured daily summary report for the China program team, including attendance, academic updates, student concerns, and parent follow-up items.
Participate in regular briefing calls with the China team.
Provide clear, accurate, and well-organized updates so the China team can communicate effectively with families.