Student Success Coach

Kirkland Community College•Grayling, MI

49d

About The Position

A Success Coach at Kirtland Community College will work closely with our Student Services Team (Admissions, Advising, Financial Aid, Instruction, Student Life) to provide personalized and proactive service and support to students through comprehensive educational career planning from the point of admission to graduation and transitioning to a career or further education. The position requires planned contact with students to provide them with guidance and mentoring that will optimize the student experience and, in turn, improve student retention and degree completion. This position is funded under a five year grant with three years remaining.

Requirements

Bachelor's degree counseling, education, human services, social services, communications, organizational psychology, or related fields (or equivalent education and experience).
Demonstrated interpersonal communication skills.
Demonstrated commitment to helping students accomplish goals.
Experience post-secondary education or a related field, or a combination of education and experience commensurate with the requirements of the position.
Ability to learn and use complex computer-based systems and multi-faceted network-related software.
Ability to effectively analyze ambiguous information from students and respond appropriately.
Ability to process and maintain highly confidential information.
Ability to work effectively with students of varying backgrounds, abilities, outlooks, ages, and nationalities.
Valid driver's license.

Nice To Haves

Knowledge of social service resources
A degree or a certificate from a community college.
Experience in a community college setting.

Responsibilities

Engage with students to assure they complete milestones to enrollment (assessment, FAFSA, orientation, advising, registration).
Engage & support students with a holistic, wrap-around model incorporating non-cognitive assessment, comprehensive educational planning, proactive referral to appropriate resources, timely reminders and other targeted individual and group communications using various methods of communication.
Promptly act on information from faculty, staff and predictive analytics regarding student academic concerns.
Encourage and advocate for students persistently.
Maintain clearly written comprehensive notes & data on students in electronic databases.
Routinely and effectively engages with students through all reasonably available methods of communication to encourage and ensure academic and career success for students.
Identifies and monitors students in need of services and support.
Collaborates with departments to navigate students through orientation, registration, assessment of learning, and referral, and facilitates student engagement in career planning activities.
Partner to create co-curricular activities for students in conjunction with the program of study.
Maintain records and submit reports as required by the administration and funding agency.
Performs other related tasks as required.