Student Financial Success Coach

Stepful • New York, NY

3d • $18 - $20

About The Position

Are you passionate about empowering thousands to get upskilled and secure high-quality jobs? As a Student Financial Success Coach, you will serve as first-line support to our students providing all the information they need to succeed, graduate from their programs and find a job. You will work collaboratively with team members across the organization to resolve technical issues and clarify questions about our programs, striving always to provide the best customer experience.

Requirements

• A reliable computer that can handle multi-tasking among many online tools and video-conferencing software.
• High-speed internet.
• A quiet, professional workspace.
• This role requires availability during daytime hours, Monday through Friday (typically between 8 AM – 8 PM ET).
• Strong communication skills and high attention to detail to ensure our students’ issues are resolved in the most efficient manner.
• Strong problem-solving skills to address issues and identify improvement opportunities.

Nice To Haves

• Two years of experience in career services or student coaching role (preferred)
• Comfort speaking with students about financial obligations and collecting payments
• Front, Freshdesk or Hubspot experience (preferred)

Responsibilities

• Coach students who are struggling with motivation, grades, or program payments by helping them problem-solve and stay on track toward completing their training.
• Provide timely support to our students successfully resolving inquiries using Front/HubSpot.
• Answer phone calls from current and potential students in the program.
• Respond to email, SMS, and social media inquiries from potential students.
• Create and update help documentation that supports our students navigate frequently asked questions
• Work 1:1 with students to help the stay on-track academically, meeting all requirements for graduation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees