Student Success Coach-Chicago

National Louis University • Chicago, IL

13d • $47,365 - $66,311

About The Position

The Student Success Coach is an integral component of the signature undergraduate student experience at NLU, actively working towards supporting student transitions, persistence toward graduation, student's satisfaction and sense of belonging and sustainable employment in their major upon completion. The Coach will be responsible for providing intensive academic advising and support to a caseload of approximately 125 undergraduate students and serving as a guide for academic, career, and personal success, while also connecting the students to wraparound supports and university resources. The ideal coach will be proactive in communicating with students and building confidence around their ability to persist at the post-secondary level and successfully transition to the workforce post bachelor’s degree. The role includes proactive direct student advising, ensuring students stay on-track and meet academic milestone and degree requirements. The Coach works in close partnership with faculty and several other University departments to provide students a comprehensive support model and effective referrals. Additionally, the Coach provides and promotes opportunities for community-building and learning through out-of-classroom student programming. The Coach must be an influential, passionate, equity-minded individual with experience working with first-generation and underrepresented college students to drive change and problem-solve. The candidate must have a general belief that all students have the ability to succeed and be personally driven to change the opportunity gap that currently exists in education and presents barriers toward a successful transition to college and persistence towards graduation.

Requirements

• Bachelor's Degree in Education, Counseling, Social Work or closely related field
• Two to four (2-4) years professional experience in advising, teaching, counseling, social work or related field.
• One to three (1-3) teaching or staff experience at the high school or college level.
• One to three (1-3) experience working with a diverse student population.

Responsibilities

• Provide direct academic advising and coaching support to a caseload of undergraduate students from their transition to NLU until graduation.
• Coaches should ensure students are meeting their degree requirements by registering them for courses, modifying their degree plans on a quarterly basis, and effectively communicating the curriculum and graduation requirements for each major and in accordance with university policies. As well as provide additional guidance on maintaining satisfactory academic standing for students entering academic warning, suspension or probation.
• Coaches should support students in major selection and career exploration as well as help build a student’s self-advocacy on campus by helping them access wraparound supports available as needed and be actively engaged in referral process, and follow-up.
• Coaches should use in-person engagement (sometimes modified to virtual face-to-face engagement) and technology (texting and calls) for interventions to stay in close communication with their caseload of students – using developmental and intrusive advising practices as well as motivational interviewing when students are struggling to overcome barriers. As well as maintaining accurate and timely student records in platforms such as: BANNER, Retain, and Smartsheets, for which training will be provided.
• Build collaborative relationships with departments chairs, faculty and Career Bridge staff to ensure a cohesive student experience for caseload.
• Attend Student Success Collaboration meetings and Career Success Team meetings regularly in order to provide a bridge between students, faculty, and career development.
• Share planning and execution responsibilities for the following coaching team led events: Summer Melt, Y1 Majors Exploration Day, Flight Night, Student Registration and Transition events, Study Tables, Ramp Week, Summer and Winter Melt programming.
• Assists in participation in and/or promotion of events, programming and services offered by other University departments such as Student Engagement, Career Bridge, Learning Support, Office of Disability and Access Services, Student Finance Office and more.
• Works with the Executive Director of Student Success and Student Success Leadership Team to maintain and revise the student support model and wraparound resources to best serve students’ needs while being open to changing policies and practices as needed.
• Other duties as assigned to support student transitions, persistence toward graduation, student's satisfaction and sense of belonging and sustainable employment in their major upon completion.

Benefits

• NLU employees and dependents are offered a wide range of benefits, including but not limited to, Health Insurance benefits, Retirement benefits, Paid Time Off and Educational Opportunities.
• Additional information regarding full-time staff benefits can be found here .

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level