Student Success Coach

Stevens Institute of Technology • Hoboken, NJ

4d • Onsite

About The Position

The Student Success Coach plays a crucial role in guiding prospective and current students through their academic journey. This position involves supporting students with admissions, onboarding, academic advising, career guidance, and retention efforts. The coach will act as a liaison to university resources, monitor student progress, and utilize various systems to track interactions and report on key metrics. Additionally, the role involves managing the official transcript process for online graduate students and assisting with term preparation for Corporate Education Programs.

Requirements

• Bachelor’s degree required.
• Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners.
• Exceptional interpersonal and communication skills.
• Proficiency with CRM, SIS, and LMS tools.
• Ability to work effectively with diverse student populations.
• Organized, self-motivated, adaptable, and committed to fostering student success and inclusion.

Nice To Haves

• Master’s degree in higher education, counseling, or related field preferred.

Responsibilities

• Guide prospective students through admissions requirements, deadlines, and program details.
• Support new learners with onboarding and orientation.
• Ensure proper student coding, course registration, and alignment with program of study.
• Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals.
• Act as a liaison between learners and university resources such as financial aid, billing, mental health, academic assistance, and career pathways.
• Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops.
• Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS).
• Collaborate with faculty program directors to provide timely interventions.
• Support persistence and retention through coaching, encouragement, and connection to resources.
• Utilize CRM and student information systems to track learner progress and document interactions.
• Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements.
• Assist with term preparation for Corporate Education Programs (course scheduling, section creation, enrollment, instructor coordination, registration hold reminders, grade verification).
• Monitor and coordinate the collection of official transcripts for online graduate applicants, enrolled students, and students nearing graduation.
• Provide clear guidance to students regarding transcript submission requirements, deadlines, and approved delivery methods (electronic or mailed).
• Verify that all transcripts are official, complete, and issued directly from accredited institutions.
• Monitor and track incoming transcripts ensuring timely receipt and accurately uploading and maintaining records in the CRM.
• Coordinate and manage registration holds for students who fail to submit required official transcripts.

Benefits

• The University offers a comprehensive benefits package. For a full overview of our benefits offerings, please refer to the Stevens Institute of Technology Benefits Guidebook.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level