Student Success Coach - Tempe, AZ

Workforce Solutions • Tempe, AZ

2d • Hybrid

About The Position

Unitek Learning Education Group Corp. (“Unitek Learning”) is a leader in healthcare‐focused workforce development with over 30 years of experience. They provide customized education programs that bridge the gap between academic preparation and real-world clinical needs, helping hospitals and health systems build sustainable talent pipelines. The Student Success Coach – Workforce Solutions serves as an advocate for student success throughout the academic lifecycle for students enrolled in Workforce Solutions programs. This role actively coaches students from enrollment to graduation, demonstrating a high level of integrity and commitment to student success planning and advising remotely. The coach acts as a student liaison, collaborating with all departments to promote a positive, student-centered experience. Professional and respectful communication with students, internal stakeholders, and college community members is essential. The role requires embracing and promoting a diverse work and learning environment and facilitating collaboration and teamwork to support student success at all levels. This position may require a flexible schedule that varies to include Saturdays and evening times, and is 4 days in office in Tempe, AZ.

Requirements

• Minimum of a Bachelor's Degree in Social Work, Counseling, Health & Wellness Coaching, psychology, Student Advising or its equivalent.
• Experience in counseling, coaching, interviewing, development, education, or related field.
• Demonstrate high-level professional and customer-centric communication skills.
• Demonstrate high-level of integrity and strong work ethic.
• Excellent organizational and time management skills.
• Strong computer skills and comfort with technology.
• Adaptive to change and able to learn new skills quickly.

Responsibilities

• Contact students regularly and proactively through virtual meetings, phone, text, and email to provide support through tools, resources, services, encouragement, positive reinforcement, and student accountability to ensure smooth transition into the program and throughout the lifecycle of student.
• Use student information systems, customer relationship management systems and reporting for timely completion of tasks and to document outreach.
• Utilizes motivational interviewing techniques and other coaching tools to help students identify ways they can be successful in school, strengthen their academic skills, and coping skills.
• Demonstrates expertise in coaching individuals to make positive changes.
• Seeks to resolve concerns or issues promptly and escalate appropriately.
• Deliver virtual events to support student success.
• Act as a programmatic expert for assigned programs to include all students facing policies and procedures, program and course information, resources available to students, admissions, matriculation and graduation requirements, program certifications/tests, career options, organizational structure, etc.
• Demonstrate knowledge of policy, procedures, and accreditation requirements to support student success and compliance within programs.
• Foster relationships with staff and faculty to support student success and retention.
• Work closely with the Director of Nursing Academic Services to identify at-risk students and provide necessary support.
• Collaborate with NCLEX Success Specialist to foster student success and help prepare students for NCLEX success.
• Report on student population regarding attrition and retention, lead weekly retention meetings, and participate in other meetings as required.
• Complete training required to perform job functions, including meeting the minimum annually required training hours.
• Recommend support resources and policies and procedures to help the student population succeed.
• Assist the Associate Director of Student Success –WFS in developing resources, policies and processes that support student success.
• Handle and document confidential student information in a professional manner and in compliance with FERPA regulations.
• Other duties as assigned.
• Meets or exceeds the accrediting body retention standards for the assigned student population by executing tasks and collaborating with staff and faculty.
• Provide compliant documentation demonstrating that assigned students are receiving academic, student, and professional guidance throughout the lifecycle of program.
• Meets department/vertical engagement goals with assigned student population.

Benefits

• Medical, Dental and Vision starting the 1st of the month following 30 days of employment
• 2 Weeks’ starting Vacation per year. Increasing based on years of service with company
• 12 paid Holidays and 2 Floating Holiday
• 401K with a Company Match
• Company Paid Life Insurance at 1x’s your annual salary
• Leadership development and training for career advancement
• Tuition assistance and Forgiveness for you and your family up to 100% depending on program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level