Student Success Coach - Online Services and Educational Outreach (CS26-252)

Southern Illinois University Edwardsville • Edwardsville, IL

17d • Remote

About The Position

Southern Illinois University Edwardsville (SIUE) is seeking to fill the position of Student Success Coach - Online Services and Educational Outreach (CS26-252). SIUE is a premier metropolitan university committed to advancing social and economic mobility and shaping the future workforce. The university provides a comprehensive, broad-based education with hands-on research opportunities to equip students for success in a global marketplace and positive community impact. SIUE is a significant employer in the Metropolitan St. Louis area, with a substantial economic impact on the region.

Requirements

• Bachelor's Degree
• Strong organization, tracking, data collection, time management and follow up skills
• Exceptional and engaging communication skills using multiple modalities
• Ability to build relationships, work independently and provide good judgment
• Ability to take initiative, pay careful attention to details and maintain confidentiality

Nice To Haves

• Master's Degree
• 2 years or more of experience developing and identifying support resources to encourage student engagement, retention, and persistence
• 2 or more years of experience providing support in a virtual capacity
• 2 or more years of experience developing support programs and resources that are transferable to a virtual environment
• 2 or more years of experience using various contact methods including chat or text
• Experience serving online and adult student populations

Responsibilities

• Develop and deliver programming, communications, and initiatives that promote academic and personal success for online student populations.
• Design and implement outreach and communication strategies to reengage out-of-touch or at-risk online students.
• Monitor online student progress and engagement through systems like Blackboard and Starfish, creating reports and identifying trends.
• Provide individualized support and mentoring to help students define and achieve educational and career goals.
• Collaborate with faculty, staff, and administrators to advocate for and enhance student success and well-being.
• Maintain accurate student records, confidentiality, and current knowledge of campus services to provide “one-stop” student support.
• Participate in professional development and contribute data, reports, and recommendations to improve student success initiatives.

Benefits

• The job description does not explicitly list benefits, but it does mention that SIUE is one of the largest employers in the Metropolitan St. Louis area and has a significant economic impact on the region.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level