Virtual Student Success Coach

OHDELA•Delaware, LA

2d•$43,000 - $48,000•Hybrid

About The Position

OHDELA (Ohio Distance and Electronic Learning Academy) is seeking a Student Success Coach to manage the delivery and implementation of onboarding, core interventions, and support services for assigned students. This role serves as the primary contact for new students and families, ensuring a strong start to school by communicating frequently and addressing concerns. The position also provides oversight of educational interventions and supports to targeted student populations to assist with increased engagement, student learning outcomes, and successful completion of school or grade level standards. While this is an online position, travel will be required several times per year for in-person state testing and student events. This role is open to residents of Ohio.

Requirements

Bachelor’s degree in education, social services, or related field.
Prior experience working as a teacher, tutor, counselor, or mentor to youth.
Prior marketing experience including social media, events, and communications.
Proficiency in computer applications, including Google Docs, MS Office Suite, e-mail, and internet applications.
Excellent verbal and written communication skills.
Strong data collection and analysis skills.
Understanding of and ability to manage confidential information.
Ability to work well under pressure as well as effectively prioritize and execute tasks to meet deadlines consistently.
Ability to work with a distributed workforce and clientele.
Ability to pass state and federal background checks.
Must be a resident of Ohio.

Responsibilities

Support new and returning students and families through the onboarding process and completion of required tasks.
Maintain weekly open office hours/help sessions to support new students and families.
Make welcome calls (in coordination with homeroom teacher).
Follow up on non-completion items for new students.
Identify issues and problem-solve with other departments and vendors as needed for prompt and professional resolution.
Participate in the Admissions Counseling process for applicants and students.
Review transcripts.
Assist students and families with course selection.
Answer questions about the school program.
Serve as the primary point of contact for school administration in developing plans to address barriers to full achievement of attendance, academic, and behavioral goals.
Provide research-based strategies to give students and parents the necessary skills and knowledge to help them communicate effectively with teachers and administrators in order to ensure student goals are met.
Facilitate individual and group training/support and provide academic resources to help students increase academic achievement.
Collaborate with students regularly to check in on progress in classes, keeping students accountable for achieving their academics, attendance, engagement, and behavioral goals.
Work in partnership with teachers and parents on evaluation of student progress and implementation of student objectives.
Conduct conferences with parents and students, both in person and over the phone as needed.
Prepare for and/or attend student gatherings.
Maintain accurate documentation of student performance, progress, needs, and academic support.
Participate in and coordinate the development of pertinent professional development activities.
Work in collaboration with school leadership and national teams on re-enrollment activities and sessions for families.
Perform other duties as assigned.

Benefits

Paid time off
Retirement contributions
Optional Basic Life and AD&D insurance
Voluntary life insurance (employee, spouse, child)
Discounted childcare at Early Learning Academies locations
Medical, dental, and vision insurance
Employee Assistance Program
Voluntary short-term disability insurance
Voluntary long-term disability insurance
Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals