Student Success Coach

Texas Southmost College•Austin, TX

39d•Onsite

About The Position

Responsible for proactive individualized involvement in driving students' success through a case management approach. This position will coordinate and facilitate the provision of resources to empower students to stay in school and achieve success. The Student Success Coach will utilize all forms of communication to encourage students, to direct them to appropriate resources, to walk them through critical processes, and to track their outcomes. This position will contribute to the college's outreach efforts by assisting reengaging individuals who stopped out of school and help them to return and finish their degree. The position will contribute to student retention and completion strategies within the assigned caseload.

Requirements

A strong commitment to the mission of Texas Southmost College.
Demonstrated excellent communication, interpersonal and leadership skills; ability to work independently with little direction.
Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
Ability to establish and maintain positive and effective working relationships with students, College employees and the public.
Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and other groups.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to perform and excel in a high-tech all-digital environment.
Excellent customer service skills and interpersonal skills.
Ability to handle sensitive and extensive confidential data.
Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
Bachelor's degree from an accredited university with one (1) year of direct experience working in the recruitment, admissions, advising, records, outreach or related field in a college or university setting or an Associate's degree from an accredited college with three (3) years of direct experience recruitment, admissions, advising, records, outreach or related field in a college or university setting.
Experience working effectively in a team environment with a customer service focus.

Nice To Haves

Bilingual in English-Spanish.

Responsibilities

Provide information and assistance to returning and current students and their families regarding admission and financial aid application procedures.
Receive and process documents to complete admissions and registration process for a defined caseload of students.
Counsel students in the general student population and special populations, including Veterans, Athletes, Grant initiative cohorts, and International Students. Assist with program planning, course selection, schedule changes, transferability, and course withdrawals.
Prepare and deliver updated reports on the special population caseload to internal student services administration and external stakeholders as per MOU agreements on file. Develop, implement, maintain and evaluate a system to increase persistence of students.
Solve issues related to the enrollment process, review student's enrollment requirements and degree audits. Assist students with identifying college and community resources that will assist them with their career goals.
Collaborate with faculty throughout the student's enrollment to ensure all courses a student takes are in the students' degree plan and that the student is advancing towards graduation at an appropriate pace. This includes utilizing the College's retention CRM system and keeping detailed and appropriate advising notes regarding student progression updates.
Develop and facilitate workshops and presentations using PowerPoint and other media solutions.
Maintain awareness of best practices, emerging trends and new legislation relating to Admissions, Records, Advising, Testing and Financial Aid.
Evaluate transcripts from previous high schools, colleges and universities.
Compute and check grade point averages, verify class standing, and reviews individual student degree plans to insure completeness and accuracy. Correspond with officials of high schools and institutions of higher education concerning course credit and content comparability.
Evaluate residency status and assign the appropriate residency classification. Provide information regarding residency to students, staff and the College community.
Ensure compliance with SEVIS and other applicable immigration regulations.
Verify/certify reports, files, enrollment status, records, and applications within FERPA guidelines and assist in preparation of semester grade transcripts, degree plans, diplomas and certificates. Perform add/drops, withdrawals and grade changes as required.
Assist with preparation and production of new student orientation and College commencement exercises.
Assess student needs, goals, interests and prior academic experiences to guide students in the design and implementation of a successful academic and career plan.
Provide guidance in course selection in keeping with the student's career plans and academic status.
Work closely with college faculty to monitor academic progress of students.
Maintain current knowledge of all degree and certificate programs.
Attend the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
Working hours may include evenings, holidays or weekends depending on deadline requirements and special events.
Complete duties and responsibilities in compliance with college standards, policies and guidelines.
Use interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
Completes all required training and professional development sessions sponsored by Texas Southmost College.
Support the values and institutional goals as defined in the College's Strategic Plan.
Participate in the development of outcomes, monitor assessment of those appropriate outcomes, and assist in the development of plans of action for improvement based on the assessment of those outcomes.
Participate in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College.
Promote positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.
Serve on committees as appropriate and as appointed by supervisor.
Perform other duties as assigned.