Student Success Coach

Framingham State University•Framingham, MA

2d•Hybrid

About The Position

The Student Success Coach will provide support for issues pertaining to retention, persistence and graduation. This position will report to the Dean of Student Success and Persistence and support university-wide initiatives related to retention, persistence and graduation. The position will work collaboratively with Academic Success professionals in the Center for Academic Success and Achievement (CASA), specifically as it pertains to academic coaching and Starfish predictive analytics and early alert outreach.

Requirements

Bachelor's degree, preferable in counseling, social work, psychology, education or a related field
Experience serving in a staff or student leadership role within higher education
Experiences as or working with college students around transition and success initiatives

Nice To Haves

Master's degree in higher education or a related field
Experience working with diverse populations
Evidence of strong written and communication skills
Experience developing and sustaining collaborative relationships with colleagues, preferable in support of student success
Demonstrated knowledge around the strengths of and challenges faced by first-generation college students
Fluency in Spanish or Portuguese

Responsibilities

Provide personalized support for academic skill development for students, through coaching, through group settings or through virtual modalities
Incorporate Starfish Operational analytics into outreach efforts using differentiated care approaches
Create Student Success Plans and develop assessment strategies to correlate with individual student success plans
Develop and implement intervention strategies to support students who may be of concern as indicated through the early alert system.
Work with campus offices, academic departments and other areas on campus to develop solutions to barriers students are encountering
Maintain on-gong contact with an assigned caseload of students through Starfish to ensure their retention and persistence to degree completion.
Conduct outreach to targeted groups of incoming or returning students during the summer months
Understand enrollment processes, academic requirements and other aspects of campus-life that affect student persistence.
Assist with the development, scheduling and implementation of overall retention and persistence efforts for the Student Success Division, including creating materials, scheduling workshops and assisting with trainings.
Accountable for ensuring that affirmative action, equal opportunity, and diversity are integrally tied to all actions and decisions in areas of responsibility.
Designated a Campus Security Authority (CSA) under the Clery Act.
Accountable for ensuring that equal opportunity, inclusion, and equity are integrally tied to all actions and decisions in areas of responsibility.