Student Success Advisor, Herbert College of Agriculture: UTK

University of Tennessee•Knoxville, TN

1d•Onsite

About The Position

The Student Success Advisor provides comprehensive academic advising and holistic student support to online undergraduate students and individuals exploring transfer pathways into Herbert College of Agriculture majors. Serving as a trusted guide and advocate, the advisor helps students navigate academic planning, institutional policies, and key transition points, from first inquiry to graduation. This position emphasizes relationship-based advising, with a strong focus on supporting student engagement, persistence, and success for distinct populations, including online learners and prospective transfer students. The Student Success Advisor collaborates closely with faculty, campus partners, and community colleges to strengthen enrollment pipelines, support retention efforts, and promote positive student outcomes in alignment with the college’s mission.

Requirements

Master’s Degree (Degree must be completed prior to hire date.)
Experience in working with students at the college, university, or secondary school level.
Proven written and verbal communication skills.
Ability to utilize IT related to advising (e.g., Banner, SalesForce, DARS, other IT sources, and internet programs related to advising).
Demonstrated knowledge of academic advising and student development theories and approaches.
Demonstrated organizational skills and ability to handle simultaneous projects.
Ability to relate to a diverse university community (students, faculty, staff, alumni, and parents).
Knowledge of best practices for advising and supporting online learners and transfer students.
Skill in delivering advising services through virtual platforms (video conferencing, online scheduling systems, and other tools).
Ability to build partnerships and conduct outreach with community colleges and transfer stakeholders to support pre-transfer advising.
Applicants must be legally authorized to work in the United States on a full-time basis without need now or in the future for sponsorship for employment-based visa status.

Nice To Haves

Master’s Degree in Agricultural Education, Education, Higher Education, College Student Personnel, or closely related field.
Two or more years of full-time professional experience in academic advising or a closely related role within higher education.
Experience advising or supporting online learners and/or transfer students.
Familiarity with best practices for virtual advising, outreach, and student engagement.
Experience building partnerships with community colleges or transfer-focused stakeholders.
Comfort delivering advising services via video conferencing platforms, online scheduling systems, and student success technologies.

Responsibilities

Supports online undergraduate students and prospective transfer students through proactive, relationship‑based advising and collaborative outreach efforts.
Communicates with prospective online and transfer students regarding Herbert College of Agriculture academic programs, including outreach to community colleges and collaboration with community college advisors through on‑site visits and virtual engagement.
Supports and participates in new student and transfer orientation programs to facilitate a successful transition to the university.
Provides individualized academic advising to online undergraduate students through appointments and drop‑in hours.
Guides students in understanding degree requirements, transfer credit, and university, college, and departmental policies, and assists with academic processes such as course registration, degree audits, and SAP appeals.
Develops academic plans and targeted success strategies that promote student progress, persistence, and timely graduation.
Supports students who are academically at risk by delivering proactive interventions and referrals tailored to virtual learners.
Maintains accurate, confidential advising records and communicates regularly with assigned advisees.
Collaborates with faculty, campus partners, and community colleges on outreach, special projects, and professional development efforts that strengthen recruitment, retention, and student success for online and transfer populations.