Student Success Advisor

National Louis University•Wheeling, IL

8d•$42,671 - $59,740•Remote

About The Position

The Student Success Advisor provides holistic support and services to guide students in achieving success at NLU by creating an academic plan to lead the student to graduation. This position is the main support person for an assigned population of students during their enrollment at the institution and has primary responsibility for resolving barriers to retention and providing proactive support. This position advises students on academic programs, curriculum, college and university academic policies and procedures focused on fostering their retention by developing, implementing and monitoring an academic action plan for success. Will assist students individually and in groups via the phone, appointments, or off-site meetings. This position is under the supervision of the Assistant Director of Academic Advising and is a member of the Online division, working closely with faculty and with staff from other student service units as Student Finance, Admissions and Registrar, serving as the student's primary point of contact for questions and assistance.

Requirements

Bachelor's Degree required
One-three (1-3) years of related experience required
Excellent written and oral communication skills are essential
Knowledge of student and adult development theories and current trends in academic and student affairs
Word processing skills, database management, spreadsheet and web forms and Banner

Nice To Haves

Master's degree preferred

Responsibilities

Provide single point of contact advising service to an assigned group of students from admission through graduation to retain students. In addition, students should be supported to access wraparound supports available as needed and through academic and personal challenge areas.
Effectively communicate the curriculum and graduation requirements for program, college and university academic policies and procedures
Build collaborative relationships with academic program faculty, Department Chairs and staff to ensure a cohesive student experience. Participates in department and college meetings as needed.
Maintain accurate and timely student records in Banner and use data tools and retention systems, including RetAIn, to work with at risk students proactively and assist students on SAP/SAR.
Provide student with general information on the university that students need to be successful and collaborate with other student service areas to support students.