Student Success Advisor

160 Driving Academy • Marietta, GA

9d • Hybrid

About The Position

As a Student Success Advisor, you take the handoff the moment a student pays tuition and you walk with them all the way to graduation, the testing site, and a job offer. The way you guide, remind, troubleshoot, and encourage is the difference between a student who almost finished and a student with a CDL in their hand. This is professional, hands-on student support work. The pay rewards the outcomes that matter — students staying in the program and getting hired — and the company is investing heavily in the people doing it well.

Requirements

• High school diploma or GED required.
• Strong customer service and communication skills.
• Ability to manage a student caseload and follow through on details.
• Strong organization, time management, and attention to detail.
• Experience using Salesforce, Outlook, and standard communication tools.
• Comfortable working remotely or from a branch location as assigned.
• Ability to support students professionally by phone, email, text, and in person.
• Accountable, coachable, and focused on student outcomes.

Nice To Haves

• Experience in education, vocational training, admissions, workforce programs, retail, or student services.
• Familiarity with WIOA or government-assistance programs.
• Experience supporting adult learners or career-change students.
• Branch operations or site coordination experience.
• Bilingual English and Spanish is helpful but not required.
• Experience coordinating compliance documents such as permits, physicals, drug screens, or testing paperwork.

Responsibilities

• Support students from class start through graduation and CDL testing.
• Take inbound calls from enrolled students and resolve or escalate issues quickly.
• Make outbound support calls to students assigned to your training locations.
• Help students stay on track with permits, DOT physicals, drug screens, fees, attendance, and testing requirements.
• Track student attendance and identify students who may need additional support.
• Update student communication and activity in Salesforce.
• Assist with enrollment documentation and student billing package requirements.
• Support job placement follow-up and verify placement after graduation.
• Greet walk-in students and prospective students when working from a branch location.
• Maintain a clean, organized, and professional branch environment when on-site.
• Partner with yards, instructors, compliance, training, and support teams to remove student barriers.
• Follow company pricing and discount guidelines.

Benefits

• Hourly pay based on experience and state requirements.
• Commission opportunity tied to eligible branch-driven enrollments.
• Bonus opportunity tied to student retention.
• Comprehensive benefits package for full-time team members.
• Training and onboarding to support your success in the role.
• Remote or branch-based work depending on business needs.
• Career growth opportunities within 160 Driving Academy.
• An opportunity to make a lasting impact by helping students complete training and start careers in trucking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED